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How to fix “You are not eligible to create a username” error?

In the modern age of social media, usernames are an essential part of our lives. Not only they’re basically the name you’re known with online, but having a great username goes a long way in creating a brand.

The case is the same whether you’re making a personal account or a Facebook page. However, if you get hit by an error stating you’re not eligible to create a username for your Facebook page, you might end up getting stuck with the generic URL Facebook assigned to your page.

In this article, we’re taking a look at why you see the ‘you are not eligible to create a username’ error on Facebook and how you can fix it to pick the username you want.

Also read: How to fix ‘Facebook Messenger Video Calls Not Working’ issue?


What causes this error?

There are a bunch of reasons why you might encounter an error like this. Some of the most popular ones are as follows.

  • You’re trying to pick an unavailable username.
  • Your username is either too short or too long. 
  • The username must have alphanumeric characters.
  • You must be a page admin.
  • Your page should have 25 or more likes.

Also read: How to reduce data usage on WhatsApp video call?


Fixing the “You are not eligible to create a username” error

By far, the best way to fix this issue is to ensure that you’re the admin of the Facebook page in question. Here’s how.

Step 1: Open your page on Facebook and head over to the settings option in the left side panel. 

How to fix "You are not eligible to create a username" error?

Step 2: Scroll down and click on Page roles.

How to fix "You are not eligible to create a username" error?

Step 3: Make sure that the account you’re trying to change the username from is set as admin. If not, click on the Edit button and assign the required permissions. 

How to fix "You are not eligible to create a username" error?

Checking roles on the Facebook mobile app

If you’re on the Facebook mobile app, here’s how to ensure you have the right permissions to change a page’s username. 

How to fix "You are not eligible to create a username" error?
  • Open the page in the Facebook app and tap on the settings icon in the top right.
  • Tap on Page roles.
  • Make sure that the account you’re using to edit the username is labelled as Admin. If not, either edit the permission or add a new person with admin privileges using the Add Person to Page button up top. 

Also read: Facebook Page vs Facebook Group: Which one suits your needs more?

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