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Amazon: ‘Sorry an error has occurred error: Quick Fix

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Amazon is unarguably the world’s largest eCommerce store, with hundreds of thousands of products delivered to customers worldwide. While the storefront usually works without a problem, just like everything tech, it can also run into random bugs and glitches from time to time.

This article discusses the “sorry an error has occurred” issue when trying to purchase on Amazon and gives you seven ways to fix the problem. 

Check if Amazon is online

Although rare, there’s a chance that Amazon’s servers could be offline. This could be due to maintenance, server overload or some other issue. You can’t do anything about this from your end, so it’s best to sit tight and check back a few minutes later. 

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You can visit sites like DownDetector or UpTimeRobot to check Amazon’s online status. 

Also read: Amazon error 7031: 7 Fixes

Restart the browser/app

If you’re using Amazon on your PC, try closing down all open tabs, including Amazon, restarting your browser and making the purchase again. These errors are usually resolved simply by restarting the browser or app if you’re shopping on mobile. 

Try another browser

As an extension to the previous solution, switching browsers can also help. Several features sometimes don’t work in specific browsers causing undefined errors like this. We recommend trying a more popular browser like Chrome or Edge. 

Update the Amazon app

Another possible reason for the issue could be that your Amazon app is outdated. Head over to the Google Play Store or the Apple App Store and check if you’ve got any updates. If you have, install them immediately and try again. 

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Reinstall the Amazon app

If updating didn’t resolve your issue, try reinstalling the app to see if that fixes the problem. To install the app on Android, press and hold the app icon and drag it over to the Uninstall button to the top right.

On iOS devices, tap and hold the app. After a few seconds, you’ll see a cross icon on each app. Press the cross on the Amazon app to uninstall. 

Clear your browser’s data

Corrupt files in your cache or otherwise can cause this error as well. Clear them out to see if you can get Chrome to work.

Step 1: Type in chrome://settings/clearBrowserData in your browser’s address bar and hit Enter.

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Step 2: Select the cache and cookies options and ensure the Time range is set to All time. Click on the Clear now button to clear out all the data. 

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Now restart the browser and try again.

Reset your browser

Resetting Chrome can fix all sorts of random bugs and glitches with the browser. 

Step 1: Head over to chrome://settings/reset. Click on Restore settings to their original defaults.

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Step 2: Chrome will show you a warning prompt. Click on Reset Settings, and your browser will reset to default settings. 

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Also read: Amazon Prime Video license error: 6 Fixes

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: