The Ask to buy feature allows its users to keep track of their children’s activities and stay connected with them on their iPhones, iPads and Macs. Some users are encountering an error while trying to access the Ask to buy feature, there is nothing to worry about as it can be resolved.
In this article, we have discussed the causes of the Ask to buy not working issue and a few tips and ways to help you fix the issue.
What are the causes of the Ask to buy not working issue?
Below we have mentioned a few reasons that might be causing the Ask to buy not working issue.
- Problems with the device.
- Using an outdated version of iOS or macOS.
- Unsupported content.
- Wrong configuration.
- Problems with the app.
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How to fix the issue?
If you are encountering problems while accessing the Ask to buy feature then we have explained a few ways and tips that might help you resolve the issue.
Restart the device
Restarting your device is the best solution for any problem, and it also works most of the time in resolving the issues. If the errors are being caused by some minor bugs or glitches or interference by other apps on your device, then it might solve them.
Update iOS
It is possible that you might be using an outdated iOS, which can be a reason why you are unable to use the Ask to buy feature properly. So check for the update and if you want to know how to update iOS then follow the steps below.
- Open Settings and then tap on the General option in the settings.
- In General settings, tap on the Software update option.
- Now check whether you have the latest iOS, if not then download and install the updates.
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Ensure that the content is supported
The Ask to buy feature restricts kids from buying content offered by educational institutions and content from iTunes gift and iTunes match. So make sure you are purchasing the content that is supported by Ask to buy feature.
Verify the age of the child
The age of the child might be asked even after the Ask to buy feature has been set up as some countries like south Korea still have different rules for verification, which can differ according to your location. Verify your child’s age if asked.
Make sure that you are using a supported device
The reason why you are unable to use the Ask to buy feature is that your child might be using an outdated device which does not support the Ask to buy feature. To use this feature the iOS must be iOS 8 or later, ensure that your child has a device with iOS 8 or later.
Change the approver
If the current approver is not getting any notifications then you can try changing the approver, to know how to change the approver for Ask to buy feature follow the steps below.
For iOS 16 or later
- On your iPhone or iPad open Settings and then tap on Family.
- Choose the family member’s name.
- Tap on the Parent/Guardian.
- After that tap on Set as Parent/Gaurdian.
For iOS 15 or earlier
- On your iPhone or iPad open Settings.
- Tap on your name.
- Tap on Family Sharing and then choose the family member.
- After that tap on the Role option and then choose Parent/Guardian.
Relogin your Apple ID
If the above methods do not work for you then you can try another reliable way to fix the issue and that is by logging out of your Apple ID and then re-login. To know how to log out of your Apple ID follow the steps below.
- Open Settings and then tap on your Apple ID option on the top.
- After that tap on the Sign Out option.
- Relogin your Apple ID.
Factory reset the iPhone
If none of the above-mentioned fixes works for you then as a last resort you can try to factory reset your iPhone. To know how to factory reset your iPhone follow the steps below.
- Open Settings and then tap on the General option in the settings.
- In General settings, scroll down to the bottom and then tap on the Reset option.
- In the Reset options, tap on Erase All Content and Settings option and if you don’t want to erase all the content then you can tap on the Reset All Settings option.
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