Google provides more than just web services now with the search giant breaking out into the telecom sector with Google Fi and also becoming an ISP with Google Fiber. While its services might be good though, there’s still a fair bit of competition in the ISP market regardless of what part of the world you’re in, so a cancellation might not be off the charts.
In this article, we’re talking about how to cancel your Google Fiber connection and everything else you need to know about the cancellation process.
Also read: What is Google screen share? How to use it?
Cancelling Google Fiber
Based on your Google Fiber service status, you’re going to have to go through two different procedures.
Cancellation before Google Fiber is installed
If the service hasn’t been installed yet, follow these steps for cancellation:
Step 1: Log into your Google Fiber account and click the Manage Profile button on the account page.
Step 2: Once on your profile, click Cancel Fiber Service.
Step 3: The site will take you through a series of prompts regarding service cancellation. Keep clicking the Continue button in each dialogue box to cancel your service.
Cancellation after Google Fiber is installed
If the service has already been installed and you’ve received your Google Fiber security pin, you simply need to reach out to Google Fiber customer support to cancel the subscription.
Keep in mind that once the service has been cancelled, you’ll receive your final invoice on the third calendar day of the following month. Additionally, your cancellation confirmation email will also include information on whether or not you owe Google any equipment used in deployment.
You have 60 days to return this equipment. If you fail to do so, you’ll be charged for each unreturned device and the charges will be reflected in an additional final bill.
Also read: How to reset Google WiFi?