SMS has been one of the quickest, easiest and most reliable ways to get your short messages across. However, with anything, tech users do face issues with smartphone messaging apps as well.
One such common error that Android users see is error 97 SMS origination denied when trying to send messages.
Here we’ve discussed what is error 97 SMS origination denied and six ways that can help you fix the error.
What is Error 97 SMS Origination Denied?
As mentioned above, users see this error while trying to send a message but failing. Error 97 SMS origination denied is usually caused due to the following three major reasons.
- Cache issues: A corrupt cache can cause an error that doesn’t allow users to send text messages to specific or all users.
- Storage issues: Similar to the issue above, corrupt data can also hinder the messaging app’s operations and prevent messages from going through.
- Network issues: Another important factor that can cause error 97 on Android is the mobile network.
How to fix Error 97 SMS Origination Denied?
Follow the methods listed below to fix error 97 SMS origination denied on your Android device.
Clear cache and storage
Open the settings of your Android device and follow the steps mentioned below to clear an app’s cache.
- Tap on Apps & notifications
- On the next page, if you’ve recently used Messages app, it will appear under Recently opened apps at the top. If it doesn’t, tap on the See all apps option. Then find and tap on Messages.
- On the next page, tap on Storage & cache.
- Then tap on Clear Cache.
Once the app’s cache is cleared, you’ll see that the clear cache option is now inaccessible and also, the value beside Cache under Space Used is now zero.
The app might launch a bit slow the first time you clear its cache, but subsequent launches will be relatively quick as the app will automatically create a cache again.
If this doesn’t fix error 97 SMS origination denied, you can also Clear Storage of the Messages app on the same page and try again.
Restart your device
Restarting your device can go a long way in fixing a lot of issues you might be having. A simple restart can help clear any cache files or background processes that might be hindering the Messages app from running smoothly.
Moreover, since it’s one of the most elementary ways to fix error 97 SMS origination denied, we recommend restarting your Android before moving on to the relatively more complex fixes.
If a restart doesn’t fix things, power cycle the device by switching it off for about a minute and then switching it on.
Also read: What does Clear Cache mean on Snapchat?
Enable Storage permission for Messaging app
Storage issues could also prevent messages from being sent. To ensure that the Messages app has appropriate permissions, go over the app permissions once to ensure that Storage permission is enabled.
Go to the Messages app info page and follow the steps mentioned below.
- Tap on Permissions.
- On the next page, tap on Storage.
- Then tap on Allow.
Reset network settings
As mentioned above, issues with the network or its settings can also cause error 97 SMS origination denied. Open your Android’s settings and follow the steps mentioned below to reset network settings.
- Scroll down and tap on System.
- Then tap on Advanced.
- Then on Reset options.
- Select Reset Wi-Fi, mobile and Bluetooth.
- Then tap the Reset settings button.
Force Stop the app
If none of the methods above work, you can force stop the app, which should fix the issue when the app restarts. Go to your Android phone’s settings and follow the steps mentioned below to force stop the Messages app.
- Scroll down and tap on Apps & notifications.
- On the next page, either tap on the Messages app from the Recently Opened Apps section or tap on See All Apps option and select your messaging app.
- Then on the Messages app info page, tap on Force Stop.
- Then tap on Ok to confirm the action.
Switch to a different messaging app
While phones manufactured by Google and those released under the Android One program have the Google Messages app pre-installed, if your phone has a proprietary messaging app from the manufacturer or a pre-packaged one, you can try using the Messages app by Google to see if that helps you fix error 97 SMS origination denied on your Android device.
In the same way, if you’re already running Google’s Messages app and are still facing the error, you can also try to install another messaging app or just use an app like Signal as your default SMS app as well.