Many users have encountered a frustrating error while streaming videos online; when they hit the play button, they face this error message that says, Sorry, the video player failed to load. (Error Code: 100013). error code 100013 is a video playback error error that can occur for several reasons. Nonetheless, it can be easily fixed.
If you have encountered the same error, this article discusses the causes of error code 100013 and a few fixes to help you resolve the error.
What causes error code 100013?
Here are a few possible reasons that might be causing the error code 100013 while streaming videos online.
- Temporary system glitch.
- Poor internet connection.
- The service’s server is down.
- Corrupted browser cache and cookies.
- Conflicting browser extensions.
- Outdated browser.
Also read: Fix: Unable to play video error: 5
How to fix the issue?
Below are a few fixes that might help you fix the error code 100013.
Restart the device
Sometimes, a simple device restart can resolve many issues. If you’re encountering the error on a computer or smartphone, try restarting the device and then attempting to play the video again.
Check the internet connection
To troubleshoot this error, ensure your internet connection is stable. A weak or intermittent connection can often lead to video playback issues. Try refreshing the page and checking if other websites and videos load properly.
Also read: How to fix the Black screen with cursor in Windows 10 and 11?
Check the server status of the service
It’s possible that the error is not caused because of issues on your side. Instead, there could be a problem with the service’s server on which you are trying to stream the videos. Check the official social media handles for the service, and you can also use sites like downdetctor to check the server status.
Clear browser cache and cookies
Sometimes, cached data and cookies can interfere with the video player. Clear your browser’s cache and cookies, then reload the page to see if the video plays without the error.
Check out our article to learn how to clear your browser cache
Check out our article to learn how to clear your browser cookies
Also read: Fix: The tag present in the reparse point buffer is invalid
Disable browser extensions
Browser extensions can occasionally clash with video players, causing errors. Disable or temporarily remove any extensions that might be causing conflicts. You can re-enable them later if this doesn’t solve the issue.
To know how to disable the extensions, follow the steps below:
Step 1: Click on the Triple-dot menu. In the dropdown menu, hover over Extensions and then click Manage Extensions.
Step 2: Click the Remove button under the extension you want to remove in the Extensions.
Update the browser
If you are using an outdated browser, then it might lead to various compatibility issues and cause errors like error code 100013. Although it gets automatically updated, however, if you have changed the settings, then check for updates in the browser and make sure to keep the browser up-to-date.
Contact Support
If none of the above solutions work, contacting the website’s support team is a good idea. They may be aware of specific issues and guides to resolve the error. You can also check the communities on Reddit to see if others are facing the same issue and whether anybody found a solution.
Also read: Open video downloader error binaries missing/corrupted: Quick Fix
