Skip to content

Facebook Pay not working: Quick Fix

  • by
  • 8 min read

Facebook Pay is a convenient way to send and receive money through Facebook Messenger, but many people have reported issues with Facebook Pay.

Whether you are experiencing payment errors or are unable to link your payment method, we have compiled a list of troubleshooting guides to help you navigate through the problems and get you back on track in no time.

Let us begin by understanding what causes the Facebook Pay not working problem.

Why is my Facebook Pay not working?

Here are ten possible reasons why your Facebook Pay may not be working:

  • Poor internet connectivity: A weak or poor internet connectivity can cause payment issues and slow loading of the page.
  • Outdated Facebook app: An outdated version of the Facebook app may not support the payment method or may have compatibility issues.
  • Outdated payment method information: If your payment method information is outdated or incorrect, Facebook Pay may not work.
  • Payment method is not supported: Facebook Pay only accepts certain payment methods like credit or debit cards from major card issuers and PayPal.
  • Billing address or zip code mismatch: A mismatch in the billing address or zip code of your payment method can cause payment errors.
  • Payment method declined by the bank: Your payment method may have been declined by the bank or card issuer leading to payment errors.
  • Security issues: Facebook may have detected suspicious activities on your account or payment method, which can prevent Facebook Pay from working.
  • Server issues: Facebook servers might be experiencing technical issues which can prevent Facebook Pay from functioning.
  • Inactive Facebook account: Your Facebook account may have been unused for a long time or has been deleted.
  • You are still a minor: You can use Facebook Pay if the sender and the receiver both are above 18 years old.
  • You are in a country where the service isn’t available: Check out this link to know which countries support Facebook Pay.

Now, let us quickly head to the troubleshooting tips to help you fix Facebook Pay not working issue.

Also read: How long does HD processing take on Youtube? 

Facebook Pay not working: Troubleshooting tips

We have compiled a list of possible fixes to the Facebook Pay not working issue. You may have to try more than one fix for the Facebook pay to work.

Confirm your age and location

As mentioned earlier, if you are below 18 years old, you cannot use Facebook Pay. If you are in a country where this service is still unavailable, then you cannot use Facebook Pay at all.

If any of these two scenarios are happening, then there is nothing you can do right now. It will certainly take time for you to grow or to move to another country. In the meantime, you can try another app to send or receive money.

Check your internet connection

Countries With Highest Internet Download Speeds Ranked (July)

Sometimes, there are problems with your internet connection which requires a thorough diagnosis. We have given a few instructions so that you can check and fix the internet connection:

  • First, make sure that there isn’t any internet outage in your area. You can ask your Internet Service Provider for the information or you can visit their website.
  • If there is no outage, then it is time to check the hardware to make sure that they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
  • If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
  • Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. Or, you can directly connect the internet to your computer as it provides a more stable speed compared to WiFi.
  • Also, remove any other electronic appliances that might interfere with the WiFi signals. While you are at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
  • If there are many devices connected to your network, remove them before playing games on the internet as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.

If all your hardware is working fine and there is no outage, even then you see a ‘crafting order creation failed’ error, then you should check out the following steps.

Restart your device

When you restart your device, it removes any temporary files and flushes the cache. It fixes some minor technical glitches with the apps. After restarting your device, log in to your Facebook account and check whether Facebook Pay is working or not.

Check the Facebook server status

If there is a server outage with the Facebook server, you cannot carry forward transactions via Facebook Pay. Visit the Metastatus website to check issues with Facebook servers. Or, you can take the help of any third-party websites such as Downdetector.

If there is indeed an outage, then there is nothing you can do but wait it out.

Clear Facebook cache and data

Clearing cache and data on your Facebook app can sometimes help fix payment issues. Here are the steps to clear the Facebook cache on Android:

  • Go to the phone settings and tap on Apps & Notifications.
  • Tap on View all apps.
  • Scroll and find Facebook in the list. Tap to proceed. 
  • Tap on Storage & Cache.
  • Tap the Clear cache button to remove the cache.

Update the Facebook app and payment method

You should update the Facebook app to get any bugs fixed. Go to the Google Play Store and then select the Update option in front of Facebook.

To update the payment method, follow the instructions given below:

  • Open the Messenger app and then tap on your profile picture at the top left.
  • Scroll down and then tap on Facebook Pay.
  • Now, select Add a new debit card or PayPal and then tap Add Debit Card or Add PayPal.
  • Enter your payment method information and then tap Save.

Reactivate your Facebook account

If you haven’t used Facebook in a while or have deactivated your account, then you cannot use Facebook Pay. To use Facebook Pay again, you have to log in to Facebook again. Just enter your phone number and password and try using Facebook Pay again.

Log out and log in on Facebook

You can try this short and sweet trick to solve Facebook Pay not working issue. Just log out of your Facebook account or Messenger, and then log in again to fix any minor bugs with the app.

Disable VPN

Disabling VPN should help in fixing the issue. Usually, big tech giants abhor the use of VPNs and therefore they block the IP addresses which use the VPNs.

Contact Meta

If none of the above fixes works, the last option is to contact Meta and tell them your problem for more detailed guidance.

Also read: Instagram Reels not working: Quick Fix

Frequently answered questions (FAQs)

Here are some frequently answered questions related to the issue at hand:

Why is Facebook Pay not working?

There could be several reasons why Facebook Pay is not working, including poor internet connectivity, outdated Facebook app, outdated payment method information, cache and data issues, and identity verification issues.

How do I fix Facebook Pay not working?

You can try several troubleshooting tips to fix Facebook Pay not working, including checking your internet connection, updating the Facebook app and payment method, clearing cache and data, trying a different payment method, contacting Facebook support, and verifying your identity.

Why is my payment method not working with Facebook Pay?

Your payment method may not be working with Facebook Pay due to outdated payment method information or a mismatch in the billing address or zip code. Make sure that your payment method information is up-to-date and matches the billing address and zip code.

Is Facebook Pay safe to use?

Facebook Pay uses encryption and other security measures to protect your payment information. However, as with any payment method, it’s essential to be cautious and use good judgment when sending and receiving money through Facebook Pay.

Also read: Instagram Reels not working: Quick Fix

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: