If you are seeing an MN-1002 error on Hotstar, you are not alone. The error indicates that there is some issue with your internet connectivity and the app is not able to connect to the servers.
This error can be a result of a server glitch, poor internet, or a minor bug in the app. In this article, we’ll explain the possible reasons for this error and will provide you with quick fixes so that you can watch your favourite movies, TV shows and sports in a jiffy.
Possible reasons for Hotstar error MN-1002
Here are the probable reasons why you are witnessing the Hotstar error code MN-1002 on your device:
- Faulty or poor internet connection: If your internet connection is not up to the mark or is faulty, you cannot run the videos on Hotstar. Usually, online video streaming requires a speedy internet with a large bandwidth and even a slight disruption in the internet can result in several errors including his one.
- Outdated Hotstar app: An outdated Hotstar app will not allow you to engage with the app seamlessly. Companies release regular updates for the apps to fix any errors or security issues.
- Cache issues: Cache are small files that store information that you use regularly. This way, the app can provide recommendations quickly. However, over time, these files can grow in size or can become corrupt causing errors.
- DNS issues: Sometimes, faulty DNS settings may cause the internet to fluctuate and the apps will not be able to connect and play.
- Server outage: Not all the issues are at your end. Sometimes, there is a server outage at the Hotstar servers due to scheduled maintenance or traffic surges.
Also read: Why is Hotstar not working? Quick Fix
How to fix Hotstar error MN-1002?
Now that we have understood what are the probable reasons behind the Hotstar error MN-1002, let us quickly head to the fixes.
Restart your device
This is probably the easiest step that you can take to fix the issue. Simply, restarting the device fixes tons of errors.
When you restart your device, it clears the RAM for any corrupt file or bug and the device starts afresh. You can try to restart the device if you have no idea how to fix the error.
If restarting doesn’t fix it, head on to the other steps below.
Fix your internet connection
The second step that you should take is to fix your internet connection. Usually, faulty internet will lead to lots of errors including the Hotstar error MN-1002.
To fix your WiFi, head to this article on what to do if WiFi isn’t working.
To fix your overall internet connection, head to this article on what to do if the internet isn’t working.
After applying all the fixes, you should be able to restore your internet and resolve the error. If not, you can contact the customer support of your internet provider and ask them to upgrade the data plan.
If the data plan is sufficiently upgraded, you can ask them about any internet outage in your area. You can also check the social media pages of your internet provider for any news regarding the outage.
Update the Hotstar app
As explained earlier, an outdated Hotstar app may cause several issues including the current error MN-1002.
If you have not updated your Hotstar app in a while, you should do it ASAP. Head to the Google Play Store or the Apple App Store and then download the latest update from there.
Clear app cache and data
As the cache files may have become corrupt, you should clear them as soon as possible.
Head to this article on how to clear app cache and stored data on Android for detailed steps.
Reset your DNS settings
Resetting your DNS settings may also help in fixing the Hotstar error MN-1002.
Here’s how to reset your DNS:
Step 1: Open the Run dialogue box by pressing the Windows key + R. Here, type cmd and press Enter. This will open the command prompt.
Step 2: To reset the DNS settings, type ipconfig/flushdns
If the above command doesn’t work, try the following:
netsh winsock reset
netsh int ip resetReinstall the Hotstar app
If none of the above fixes work, you can reinstall the Hotstar app. First, uninstall the app and then download a fresh copy from authorised app stores.
Remember, you should not download the app from any third-party websites as these may contain malicious programs that can harm your computer or mobile device.
Also read: How to delete your Hotstar account?
