Jio Cinema is a popular platform where you can watch your favourite movies, TV shows, and live sports in one place. The platform is rapidly rising and has captured about 7% of the total viewership.
However, several people have reported facing issues with the Jio Cinema application. In this article, we’ll explain the probable causes of why Jio Cinema is not working and how to fix it.
Possible reasons why Jio Cinema is not working
Here are some possible reasons why Jio Cinema is not working on your device:
- Server outage on Jio’s end: Sometimes, a Jio server outage causes the app not to work. This problem is not individual-specific but affects all users.
- Incompatible device: Usually, the Jio Cinema app works on all devices. However, some older devices may face some incompatibility issues.
- Cache issues: Sometimes, the cache can be corrupted, which can cause issues with the Jio Cinema app.
- Outdated app: An outdated app can have multiple functionality disruptions.
- Faulty internet: Online video platforms require a large bandwidth. If your internet is faulty or the bandwidth is low, Jio Cinema will not work properly.
- VPN issues: Sometimes, using a VPN might also interfere with the Jio Cinema app.
Also read: JioCinema not working: Quick FixÂ
How do I fix Jio Cinema not working issue?
Now that we understand the probable reasons why Jio Cinema is not working, let’s quickly discuss the fixes.
Check server status
Sometimes, the Jio Cinema may not work properly due to the severe server outage. This can be due to maintenance or high traffic. The problem is on Jio’s end and there is nothing you can do but check the outage and when it will be fixed.
You can check the Jio Cinema’s social media pages for additional information.
Fix your internet
For the Jio Cinema and other apps like it to work, the internet must be working seamlessly. Also, your bandwidth must be sufficient to run HD movies.
To fix your WiFi, head to this article on what to do if WiFi is not working.
To fix your overall internet, head to this article on what to do if the internet isn’t working.
Check the device’s compatibility
As explained earlier, the older devices may be unable to run Jio Cinema properly. Here are the device configurations that can run Jio Cinema:
- Android TVs: OS7+ and above
- Samsung TVs: Models manufactured in 2018 and onwards
- LG TVs: Models manufactured in 2018 and onwards
- Fire TV: OS6 and above
- Apple TV: tvOS 13.0 or later
- Android: 5.0 and above
- iPhones and iPads: iOS 13.0 and above
Clear app cache
Over time, the app’s cache can become corrupt and cause issues with the proper functioning of the app.
Head to this article to understand how to clear app cache and stored data in Android.
Update the Jio Cinema app
If you have not updated the Jio Cinema app in a while, you should do it as soon as possible. Head to the Google Play Store or the Apple App Store and then tap on the update button to download the latest update.
After the update has been processed, open the app again to check if it is working or not.
Turn off the VPN
Usually, online video streaming platforms are not VPN-friendly and will not work if your device is connected to one.
So, turn off the VPN and resume watching Jio Cinema
Reinstall the app
If none of the above steps works, you can reinstall a fresh copy of the Jio Cinema app. Remember, always install from the official sources, that is, Google Play Store, Apple App Store, or the Jio Cinema website.
In conclusion, if your Jio Cinema app is not working properly, you can fix your internet connection, turn off the VPN, update the app, clear the app’s cache, and check your device’s compatibility to fix the issue quickly.
Also read: How to fix JioCinema network error?
