Microsoft Store is a go-to destination for digital products, software, and hardware offered by Microsoft. While the platform strives to provide seamless experiences, there may be instances where you need a refund or an exchange for a purchase. Microsoft Store has a structured process for refunds and exchanges, whether it’s a software glitch, compatibility issue, or simply a change of mind.
In this article, we have discussed how to get a refund or exchange from the Microsoft Store for apps, games and hardware items.
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Request refund for Microsoft hardware items
To request a refund for hardware items, follow the steps below:
Step 1: Open the Microsoft Store on your browser and click on the Profile pic at the top right corner.
Step 2: In the menu, click on the Manage account and devices option.
Step 3: Click on the Order history in the sidebar.
Step 4: On the right side you will see all the items you purchased, on the right side of the item click on the Request a refund button.
Step 5: Enter a reason for the return of the item, check the information and click on the Next button.
Step 6: Check the request details and then click on the Submit button.
Request refund for Microsoft Store apps and games
You can’t use the Microsoft Store app on your Windows 10 and 11 to request a refund. Instead, you should head to the Xbox history page to initiate the refund process.
- Step 1: Go to the Xbox history page; a list of all apps and games you purchased that are eligible for refund will be available in the Request availability section.
- Step 2: On the right side of the product you want to return, click the Request a refund button.
- Step 3: Enter a reason for returning the product and click the Next button.
- Step 4: Check the request details and click the Submit button.
Eligibility criteria for refunds
Getting a refund at the Microsoft Store comes with specific rules. To qualify, you need to request the refund within a set timeframe, usually within 14 days of making the purchase, and provide a valid reason. If it’s a digital product like apps, games, or movies, you can only get a refund if you haven’t used them. Physical items purchased from the Microsoft Store can be exchanged or returned within 30 days. It’s important to note that gift cards and subscription services are not eligible for refunds.
How much time does it take to process the refund?
It might take around 7 days for refunds to be processed, and the money will be returned to the initial payment method.
Factors affecting the refund processing time
There are various factors that can affect the processing time of your refund request:
- Payment method: The type of payment you use can impact the time it takes to process your refund. Credit cards, for example, might result in quicker refunds compared to other payment methods.
- Merchant policy: Each merchant follows its own refund policy, which can influence the timeline for refund processing. Some merchants have streamlined processes, while others may take more time due to their internal procedures.
- Volume of refunds: A high volume of refund requests can slow down the overall processing time for a merchant, especially during busy seasons or sales periods.
- Verification process: In certain situations, additional verification may be necessary before a refund is processed. This could involve checking the authenticity of the returned item or verifying the reason for the return.
- Financial institution: The financial institution through which your payment was made also plays a role in the refund processing time. Some institutions have more efficient systems, resulting in faster refunds.
- Communication and responsiveness: Effective communication between the merchant and customer is crucial for timely refunds. Delays may occur if there is a lack of proper communication or if responses are delayed from either party.
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