With over 140 million paid subscribers in over 190 countries worldwide, Netflix is one of the most prominent online streaming services on the internet right now. However, the service comes with several flaws that can arise out of limitations set by Netflix or even your network issues. A lot of times it might seem like that Netflix is down, but each of these errors carries unique significance. In this article, we list out all the relevant Netflix error codes shown to users on Android, iOS, PC, console, set-top box, smart TVs and other places and how to fix them.
Tip: Below is an extensive list of Netflix error codes and how to fix them for Android, iOS, Mac, Windows, PlayStation, Xbox, Blu-Ray, Smart TVs, general errors and more. To find your code quickly, press CTRL+F and type in the error code to find the one you need to be fixed. If you’re using a mobile browser, click on the ‘triple-dot’ menu and tap on Find in Page.
Netflix error codes on Android
- NQL 23000/NQL 22005: The error is displayed when the download limit for your account has been reached on your Android smartphone or tablet. You can either delete your existing downloads on the device or upgrade your plan that offers more screens.
- NQL 23007: Certain videos have a limit to the number of times they can be downloaded in a year. This error is shown when you’ve exceeded that limit on your Android smartphone or tablet.
- NQM 508: The error is shown to Android users when there is an issue while downloading a video. You can retry the download by tapping on the Retry button. If it still doesn’t work, try contacting Netflix’s customer service.
- NQM 105: This error is displayed when trying to download videos on Netflix app. If you’re able to download other videos, go to your viewing activity page and click on Report a Problem next to the title. If you don’t see Report a Problem, that means the report has been automatically sent.
- NQL 2303: This error means that the download feature on the Netflix app isn’t supported by your device. You can only use a different device to download Netflix videos.
- NQM 407: This error appears on Android devices when the payment for your Netflix subscription fails. To fix the issue, update your payment details.
Netflix error codes on iOS
- NQL 10016-22005: This error code is displayed when you’ve exceeded the download limit on your iPhone, iPad or iPod touch. To fix it, delete previous downloads on the device.
- NQL 10016-22007: This error code appears when you have the reached the maximum download limit of a particular video for the year on your iOS device.
- 1009: This error is usually shown on Apple TV, iPhone, iPad, iPod touch or Nook tablets when the information on the device needs to be refreshed. This can be resolved by restarting the device, router and reinstalling the Netflix app on the Apple devices. Restoring Nook’s settings to default might help in resolving this issue.
- 30103: Displayed on iPhone, iPad or iPod touch when you try to stream or download a Netflix title. You can restart your device and try downloading the title again. If you’re using an HDMI adapter to stream, your device should be running iOS 11.2.6 or newer for Netflix to run smoothly. Also, ensure that the HDMI adapter is compatible.
- 10002: The error occurs when the storage of your iPhone, iPad or iPod touch needs to be refreshed or the Netflix app is outdated. This can be fixed by reinstalling the Netflix app, though this will wipe out any downloads you might have saved on the device.
Note: If you face an error that doesn’t correspond with your device, please contact Netflix’s customer service.
Netflix error codes on PC
- 07111-4027/M7111-4027: This error is displayed on a computer browser when Netflix fails to load a page. You can try reloading the page to fix the error.
- H7111-4027: This error code is displayed on Windows 10 PC due to network or browser error. You can fix this by closing and relaunching the browser and opening Netflix again.
- H7353-5101: This error code is displayed on Windows 10 PC due to device data cache error. You can fix this by restarting your PC or updating the OS.
- H403: Displayed when information stored on a Windows 10 PC needs to be refreshed. If you’re able to sign in to your Netflix account via some other device, uninstall and reinstall the Netflix app on the current device that’s returning the error code.
- W8156-80040154: This error is displayed on Windows 8 computer or tablet due to system configuration issue — precisely caused by admin rights set on the device. This can be fixed by signing in as another Windows user which has the permissions to use the Netflix app.
- C7111-4027: This error is displayed on Google Chromebook or Chromebox when there is a network or browser error. You can try to refresh the page or close Netflix and re-open it in a fresh tab.
- C7121-4027: This error is displayed on Google Chromebook or Chromebox when the device cache needs to be refreshed. You can restart your PC to fix this or ensure that you’re signed in to Google account.
- C7353-5101: This error is displayed on Google Chromebook or Chromebox due to device data cache error. ou can fix this by restarting your PC or updating the OS.
- F7089-1013: Displayed when streaming on Firefox on PC due to outdated cache files. Refresh the Firefox browser to resolve this error (Menu > Help > Troubleshooting information > Refresh Firefox). Note that you might end up losing some browser preferences, website permissions and other toolbar customisations once you refresh Firefox.
- F7121-4027: Another error shown on PC’s, which occurs due to issues with cached information in browsers. You can resolve it by refreshing the page or restarting your computer.
- F7111-4027: Displayed on Windows PC, this error code indicates that the browser information needs to be refreshed. Sign out of your Netflix account and then sign back in to resolve.
- F7121-1331: The error is typically shown on the Firefox browser and can be fixed by updating the browser to the latest version. You can also use an alternate browser.
- M7111-1331: If you’re seeing this error on this PC, it can be due to an outdated bookmark or a Chrome extension. You can try accessing the website directly and bookmarking it again. In case the issue is being caused by a Chrome extension, you can either deactivate all of them or try doing that one by one until you find which one is causing the error and then deactivate it when you use Netflix.
- H7121-1331: The error appears on Edge or Internet explorer due to caching issues and can be resolved by clearing media licenses from the browsers. (Settings > Clear browsing data > Choose what to clear > uncheck all boxes > click on Show more > Media licenses > Click on Clear.)
- S7111-4027: Similar to the one above, this error is displayed on Macs and indicates that the browser information needs to be refreshed. In this case, refreshing the page should be enough to fix the issue.
- S7353-5101: This error is caused by stale information on Mac computer. To resolve, restart your Mac or update the macOS.
- UI3012: The display is shown on PC due to network connectivity issues. This can be fixed by connecting the PC directly to the modem or router to increase the speed or restart the internet network.
Netflix error codes on Smart TV/Blu-ray/Gaming console
- Content error: A common error on Sony TV when it’s unable to reach Netflix servers due to network errors. Check your internet connection, connect your smart TV directly to the router or restart the network to fix this error.
- Temporary error: This error is displayed on LG TV due to out-dated firmware. You can check for firmware or software update for your device.
- UI 400/UI 501: Shown on Smart TVs or Blu-ray players, this error code can be resolved by signing out and signing back again.
- UI 103: The error appears due to discrepancies in the stored information on a device, which needs to be refreshed. Users on Blu-ray player, PS3, Xbox One and a smart TV can try reloading the Netflix app, the router and the device to fix the issue. If it still doesn’t go away, check your DNS settings, uninstall and reinstall the Netflix app or connect your device directly to the modem and try playing again. Those on Roku or Nintendo Wii can reload the Netflix app or restart the device to resolve the issue.
- UI 104: This indicates that your smart TVs information needs to be refreshed. Switch off and unplug your device. Keep it unplugged for a minute and in that duration, press and hold your TV’s power button for 5 seconds to discharge it. If Tv’s power button is inaccessible, leave the TV unplugged for three minutes instead of one. Turning your TV on should fix this issue. Contact customer service if this issue arises in some other device.
- UI 120: This issue occurs when there is a communication gap between your set-top box or streaming media player and Netflix. You can resolve this by signing out of Netflix or restarting your device. If this doesn’t help, you can contact your device manufacturer and either ask for a firmware update or factory reset your device.
- UI 117: This error is shown when a device’s information needs to be refreshed on PS3, PS4 and smart TVs. You can either try to sign out of Netflix or restart your Smart TV. For PlayStations, you can update their firmware, sign out of PS network or reinstall the Netflix app
- UI-108: Typically shown on Blu-ray player, PS3, PS4, Roku, set-top box and smart TV, this error can be resolved by trying to sign out of Netflix, restarting the router, or your device or directly connecting your device to the modem.
- UI 502: Generally displayed on Blu-ray, Roku, set-top box, Smart TVs, because the device needs to be refreshed. You can try signing out of Netflix, then sign in back again or restarting your device. For Roku, if the aforementioned doesn’t work, try to connect your device directly to the router.
- AIP 702: Caused when information needs to be refreshed on the device. To resolve it on Blu-ray player, sign out of Netflix; refresh login information on Playstation 3; sign out of Netflix on Smart TVs. If this Netflix error shows up in any other device, contact Netflix’s customer service.
- AIP 704: Displayed on Blu-ray and SmartTV and can be fixed by restarting your devices and router.
- Tvq-st-128: This error is caused on gaming consoles, set-top box, smart TV and other streaming devices due to network connectivity issues. To resolve it on PS3, PS4, set-top box, streaming media players, go to Netflix.com on your PC and clear cookies. To resolve it on Roku, you can follow the aforementioned step, or reload the Netflix app or restart Roku.
- Tvq-st-119: This Netflix error occurs due to network connectivity issues. You can fix this on PS3, Roku, set-top box and streaming media players, go to Netflix.com on your PC and clear cookies. To resolve it on PS4, verify your DNS settings and test the connection again. Restart your Smart TV and router to fix the issue.
- Tvq-st-141: Usually displayed on Roku or Smart TV, the error can be resolved by either pressing the Try again option on either or reloading the Netflix app on Roku or restarting your TV.
- System Compatibility Error: This error is displayed on the PlayStation 3’s web browser. To resolve, exit the browser and then launch the Netflix app.
- TVP 801: A common error on Smart TVs when they’re unable to reach Netflix servers due to network errors. To resolve, sign in to your Netflix account from a PC, go the netflix.com/clearcookies, sign in. If you see a Netflix Site Error, then you’ll need to try to stream again after some time and if you don’t see the error, contact customer service.
- TVP 832/Netflix proxy error: A common error when using VPNs or proxy on Blu-ray, streaming media players and smart TVs. You can disable the VPN/proxy/unblocker software and restart your device to resolve the issues. Alternatively, you can also try to restart your device, sign out of Netflix and sign back in, restart your router or connect your device directly to the modem.
- NW-2-5: The error is shown on Blu-ray player, Nintendo Wii U, PS 3, PS4, Xbox 360, Xbox One, Roku, smart TV, set-top box and streaming media players. It can be fixed by restarting the device and internet connection and ensuring that the network support streaming.
- NW-3-6: The error is shown due to network issues on Blu-ray player, Nintendo Wii U, PS 3, PS4, Xbox 360, Xbox One, Roku, smart TV, set-top box and streaming media players. It can be fixed by restoring connection settings to default or restarting the internet network. Gaming console users can also check their device’s DNS settings.
General Netflix errors
- U7111-5033: This Netflix streaming error is shown when the video that you’re trying to watch exceed your profile’s maturity level. You can adjust it by visiting the parental controls of your account.
- P8156: Less likely that you’ll encounter this until you happen to have a Windows phone. This error is caused if the phone is plugged into an external device. To fix the issue, unplug the phone and restart Netflix.
- 12001: Occurs when the information on the device needs to be refreshed. If you wish to resolve it on Android, restart the device, clear Netflix app data or change your internet connection. To resolve on Nook, restart the device.
- AIP 703/Proxy error: The error message is displayed when your account is already in use, there was a problem with your last payment and the account is currently inactive, or if Netflix identifies you’re using the service in a different country than the country where you bought the subscription. The error can also arise when you’re using a VPN or proxy server.
- AIP 705: This indicates that either the information stored on your device is old or there is an internet connectivity issue. Sign out of Netflix and sign back in to fix the issue.
- There was an unexpected error/UI3013: This error usually occurs Google Chrome, Internet Explorer, Edge, Safari and a few other internet browsers. You can try refreshing the page, clearing cookies for Netflix from the browser, clearing the entire browsing data or restarting your PC to fix the issue.
- -12: The error is shown due to network connectivity issues on Android devices or Fire TV Stick. You can try to restart your router or connect to a different WiFi network.
- 0041: Shown on an Android device or Fire TV Stick due to data cache or network connectivity issue. The error can be resolved by clearing Netflix app data, restarting the router or restoring connection settings to default.
- 11003: The error is usually found on Android devices or Fire TV Stick due to some device settings. To fix for Fire TV Stick, you can restart your tablet or the router.
- 500: The error is displayed on Deutsche Telekom Entertain and points towards connection error. To fix, switch off your device and keep it that way for at least 15 seconds, before powering it back on and restarting Netlfix.
We’ve mentioned all the prominent error codes, which could be the reason behind why your Netflix is down. New error codes, as and when they appear and are resolved, will be updated in this article.
Prayank heads the Editorial at Candid.Technology. When not writing, he loves taking trips on his bikes or chugging beers as Manchester United battle rivals.
Contact Prayank via email: [email protected] or call: +91-522-4333653