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Is Netflix Down? Netflix error codes for Android, iOS, PC, TV

With over 140 million paid subscribers in over 190 countries worldwide, Netflix is one of the most prominent online streaming services on the internet right now. However, the service comes with several flaws that can arise out of Netflix’s limitations or even your network issues. Often, it might seem like that Netflix is down, but each of these errors carries unique significance. In this article, we list out all the relevant Netflix error codes shown to users on Android, iOS, PC, console, set-top box, smart TVs and other places and how to fix them.

Tip: Below is an extensive list of Netflix error codes and how to fix them for Android, iOS, Mac, Windows, PlayStation, Xbox, Blu-Ray, Smart TVs, general errors and more. To find your code quickly, press CTRL+F and type in the error code to find the one you need to be fixed. If you’re using a mobile browser, click on the ‘triple-dot’ menu and tap on Find in Page.

Related: 9 ways to fix the Netflix Site Error


Netflix error codes on Android

Netflix Error Code (Android)Reason and Fixes
NQL 23000/NQL 22005Netflix error NQL 23000 or NQL 22005 is displayed when the download limit for your account has been reached on your Android smartphone or tablet. You can either delete your existing downloads on the device or upgrade your plan that offers more screens.
NQL 23007Certain videos have a limit to the number of times they can be downloaded in a year. Netflix error NQL 23007 is shown when you’ve exceeded that limit on your Android smartphone or tablet.
NQM 508Netflix error NQM 508 is shown to Android users when there is an issue while downloading a video. You can retry the download by tapping on the Retry button. If it still doesn’t work, try contacting Netflix’s customer service.
NQM 105Netflix error NQM 105 is displayed when trying to download videos on Netflix app. If you’re able to download other videos, go to your viewing activity page and click on Report a Problem next to the title. If you don’t see Report a Problem, that means the report has been automatically sent.
NQL 2303Netflix error NQL 2303 indicates that the download feature on the Netflix app isn’t supported by your device. You can only use a different device to download Netflix videos.
NQM 407Netflix error NQM 407 appears on Android devices when the payment for your Netflix subscription fails. To fix the issue, update your payment details.

Also read: Netflix vs Amazon Prime Video vs Hotstar vs YouTube Premium.


Netflix error codes on iOS

Netflix Error Code (iOS)Reason and Fixes
NQL 10016-22005Netflix error NQL 10016-22005 is displayed when you’ve exceeded the download limit on your iPhone, iPad or iPod touch. To fix it, delete previous downloads on the device.
NQL 10016-22007Netflix error NQL 10016-22007 appears when you have the reached the maximum download limit of a particular video for the year on your iOS device.
1009Netflix error 1009 is usually shown on Apple TV, iPhone, iPad, iPod touch or Nook tablets when the information on the device needs to be refreshed. This can be resolved by restarting the device, router and reinstalling the Netflix app on the Apple devices. Restoring Nook’s settings to default might help in resolving this issue.
30103Netflix error 30103 is displayed on iPhone, iPad or iPod touch when you try to stream or download a Netflix title. You can restart your device and try downloading the title again. If you’re using an HDMI adapter to stream, your device should be running iOS 11.2.6 or newer for Netflix to run smoothly. Also, ensure that the HDMI adapter is compatible.
10002Netflix error 10002 occurs when the storage of your iPhone, iPad or iPod touch needs to be refreshed or the Netflix app is outdated. This can be fixed by reinstalling the Netflix app, though this will wipe out any downloads you might have saved on the device.

Note: If you face an error that doesn’t correspond with your device, please contact Netflix’s customer service.

Also read: How to delete viewing history on Netflix and clear the ‘Continue Watching’ list?


Netflix error codes on PC

What is the Download Limit for Netflix and how to get around it
Photo by Thibault Penin
Netflix Error Code (Windows/Mac)Reason and Fixes
07111-4027/M7111-4027Netflix error 07111-4027 or M7111-4027 is displayed on a computer browser when Netflix fails to load a page. You can try reloading the page to fix the error.
H7111-4027Netflix error H7111-4027 is displayed on Windows 10 PC due to network or browser error. You can fix this by closing and relaunching the browser and opening Netflix again.
H7353-5101Netflix error H7353-5101 is displayed on Windows 10 PC due to device data cache error. You can fix this by restarting your PC or updating the OS.
H403Netflix error H403 i displayed when information stored on a Windows 10 PC needs to be refreshed. If you’re able to sign in to your Netflix account via some other device, uninstall and reinstall the Netflix app on the current device that’s returning the error code.
W8156-80040154Netflix error W8156-80040154 is displayed on Windows 8 computer or tablet due to system configuration issue — precisely caused by admin rights set on the device. This can be fixed by signing in as another Windows user which has the permissions to use the Netflix app.
C7111-4027Netflix error C7111-4027 is displayed on Google Chromebook or Chromebox when there is a network or browser error. You can try to refresh the page or close Netflix and re-open it in a fresh tab.
C7121-4027Netflix error C7121-4027 is displayed on Google Chromebook or Chromebox when the device cache needs to be refreshed. You can restart your PC to fix this or ensure that you’re signed in to Google account.
C7353-5101Netflix error C7353-5101 is displayed on Google Chromebook or Chromebox due to device data cache error. ou can fix this by restarting your PC or updating the OS.
F7089-1013Netflix error F7089-1013 when streaming on Firefox on PC due to outdated cache files. Refresh the Firefox browser to resolve this error (Menu > Help > Troubleshooting information > Refresh Firefox). Note that you might end up losing some browser preferences, website permissions and other toolbar customisations once you refresh Firefox.
F7121-4027Netflix error F7121-4027 is shown on PC’s, which occurs due to issues with cached information in browsers. You can resolve it by refreshing the page or restarting your computer.
F7111-4027Netflix error F7111-4027 is displayed on Windows PC, this error code indicates that the browser information needs to be refreshed. Sign out of your Netflix account and then sign back in to resolve.
F7121-1331Netflix error F7121-1331 is typically shown on the Firefox browser and can be fixed by updating the browser to the latest version. You can also use an alternate browser.
M7111-1331If you’re seeing the Netflix error M7111-1331 on your PC, it can be due to an outdated bookmark or a Chrome extension. You can try accessing the website directly and bookmarking it again. In case the issue is being caused by a Chrome extension, you can either deactivate all of them or try doing that one by one until you find which one is causing the error and then deactivate it when you use Netflix.
H7121-1331Netflix error H7121-1331 appears on Edge or Internet explorer due to caching issues and can be resolved by clearing media licenses from the browsers. (Settings > Clear browsing data > Choose what to clear > uncheck all boxes > click on Show more > Media licenses > Click on Clear.)
S7111-4027Similar to the one above, Netflix error S7111-4027 is displayed on Macs and indicates that the browser information needs to be refreshed. In this case, refreshing the page should be enough to fix the issue.
S7353-5101Netflix error S7353-5101 is caused by stale information on Mac computer. To resolve, restart your Mac or update the macOS.
UI3012The display is shown on PC due to network connectivity issues. This can be fixed by connecting the PC directly to the modem or router to increase the speed or restart the internet network.

Also read: 11 ways to fix Netflix error code NW 2 5


Netflix error codes on Smart TV/Blu-ray/Gaming console

What is the Download Limit on Netflix and tips & tricks
Netflix Error Code (TV/Console)Reason and Fixes
Content errorNetflix Content error is common on Sony TVs when it’s unable to reach Netflix servers due to network errors. Check your internet connection, connect your smart TV directly to the router or restart the network to fix this error.
Temporary errorNetflix displays Temporary error on LG TV due to out-dated firmware. You can check for firmware or software update for your device.
UI 400/UI 501Netflix error UI 400 or UI 501 appear on Smart TVs or Blu-ray players, and can be resolved by signing out and signing back again.
UI 103Netflix error UI 103 appears due to discrepancies in the stored information on a device, which needs to be refreshed. Users on Blu-ray player, PS3, Xbox One and a smart TV can try reloading the Netflix app, the router and the device to fix the issue. If it still doesn’t go away, check your DNS settings, uninstall and reinstall the Netflix app or connect your device directly to the modem and try playing again. Those on Roku or Nintendo Wii can reload the Netflix app or restart the device to resolve the issue.
UI 104Netflix error UI 104 indicates that your smart TVs information needs to be refreshed. Switch off and unplug your device. Keep it unplugged for a minute and in that duration, press and hold your TV’s power button for 5 seconds to discharge it. If Tv’s power button is inaccessible, leave the TV unplugged for three minutes instead of one. Turning your TV on should fix this issue. Contact customer service if this issue arises in some other device.
UI 120Netflix error UI 120 occurs when there is a communication gap between your set-top box or streaming media player and Netflix. You can resolve this by signing out of Netflix or restarting your device. If this doesn’t help, you can contact your device manufacturer and either ask for a firmware update or factory reset your device.
UI 117Netflix error UI 117 is shown when a device’s information needs to be refreshed on PS3, PS4 and smart TVs. You can either try to sign out of Netflix or restart your Smart TV. For PlayStations, you can update their firmware, sign out of PS network or reinstall the Netflix app
UI-108Typically shown on Blu-ray player, PS3, PS4, Roku, set-top box and smart TV, Netflix error UI-108 can be resolved by trying to sign out of Netflix, restarting the router, or your device or directly connecting your device to the modem.
UI 502Netflix error UI 502 is generally displayed on Blu-ray, Roku, set-top box, Smart TVs, because the device needs to be refreshed. You can try signing out of Netflix, then sign in back again or restarting your device. For Roku, if the aforementioned doesn’t work, try to connect your device directly to the router.
AIP 702Netflix error AIP 702 is caused when information needs to be refreshed on the device. To resolve it on Blu-ray player, sign out of Netflix; refresh login information on Playstation 3; sign out of Netflix on Smart TVs. If this Netflix error shows up in any other device, contact Netflix’s customer service.
AIP 704Netflix error AIP 704 is displayed on Blu-ray and SmartTV and can be fixed by restarting your devices and router.
Tvq-st-128Netflix error Tvq-st-128 is caused on gaming consoles, set-top box, smart TV and other streaming devices due to network connectivity issues. To resolve it on PS3, PS4, set-top box, streaming media players, go to Netflix.com on your PC and clear cookies. To resolve it on Roku, you can follow the aforementioned step, or reload the Netflix app or restart Roku.
Tvq-st-119Netflix error Tvq-st-119 occurs due to network connectivity issues. You can fix this on PS3, Roku, set-top box and streaming media players, go to Netflix.com on your PC and clear cookies. To resolve it on PS4, verify your DNS settings and test the connection again. Restart your Smart TV and router to fix the issue.
Tvq-st-141Netflix error Tvq-st-141 is usually displayed on Roku or Smart TV, the error can be resolved by either pressing the Try again option on either or reloading the Netflix app on Roku or restarting your TV.
System Compatibility ErrorNetflix System Compatibility error is displayed on the PlayStation 3’s web browser. To resolve, exit the browser and then launch the Netflix app.
TVP 801Netflix error TVP 801 is a common issue on Smart TVs when they’re unable to reach Netflix servers due to network errors. To resolve, sign in to your Netflix account from a PC, go the netflix.com/clearcookies, sign in. If you see a Netflix Site Error, then you’ll need to try to stream again after some time and if you don’t see the error, contact customer service.
TVP 832/Netflix proxy errorNetflix error TVP 832/Netflix Proxy error appears when using VPNs or proxy on Blu-ray, streaming media players and smart TVs. You can disable the VPN/proxy/unblocker software and restart your device to resolve the issues. Alternatively, you can also try to restart your device, sign out of Netflix and sign back in, restart your router or connect your device directly to the modem.
NW-2-5Netflix error NW-2-5 is shown on Blu-ray player, Nintendo Wii U, PS 3, PS4, Xbox 360, Xbox One, Roku, smart TV, set-top box and streaming media players. It can be fixed by restarting the device and internet connection and ensuring that the network support streaming.
NW-3-6Netflix error NW-3-6 is shown due to network issues on Blu-ray player, Nintendo Wii U, PS 3, PS4, Xbox 360, Xbox One, Roku, smart TV, set-top box and streaming media players. It can be fixed by restoring connection settings to default or restarting the internet network. Gaming console users can also check their device’s DNS settings.

Also read: 7 ways to fix Netflix error NW 3 6


General Netflix errors

Netflix Error Code (General)Reason and Fixes
U7111-5033Netflix error U7111-5033 is shown when the video that you’re trying to watch exceed your profile’s maturity level. You can adjust it by visiting the parental controls of your account.
P8156Less likely that you’ll encounter this until you happen to have a Windows phone. Netflix error P8156 is caused if the phone is plugged into an external device. To fix the issue, unplug the phone and restart Netflix.
12001Netflix error 12001 occurs when the information on the device needs to be refreshed. If you wish to resolve it on Android, restart the device, clear Netflix app data or change your internet connection. To resolve on Nook, restart the device.
AIP 703/Proxy errorNetflix error AIP 703/Proxy error is displayed when your account is already in use, there was a problem with your last payment and the account is currently inactive, or if Netflix identifies you’re using the service in a different country than the country where you bought the subscription. The error can also arise when you’re using a VPN or proxy server.
AIP 705Netflix error AIP 705 indicates that either the information stored on your device is old or there is an internet connectivity issue. Sign out of Netflix and sign back in to fix the issue.
There was an unexpected error/UI3013Netflix error UI3013 usually occurs Google Chrome, Internet Explorer, Edge, Safari and a few other internet browsers. You can try refreshing the page, clearing cookies for Netflix from the browser, clearing the entire browsing data or restarting your PC to fix the issue.
-12Netflix error -12 is shown due to network connectivity issues on Android devices or Fire TV Stick. You can try to restart your router or connect to a different WiFi network.
0041Netflix error 0041 is shown on an Android device or Fire TV Stick due to data cache or network connectivity issue. The error can be resolved by clearing Netflix app data, restarting the router or restoring connection settings to default.
11003Netflix error 11003 is usually found on Android devices or Fire TV Stick due to some device settings. To fix for Fire TV Stick, you can restart your tablet or the router.
500Netflix error 500 is displayed on Deutsche Telekom Entertain and points towards connection error. To fix, switch off your device and keep it that way for at least 15 seconds, before powering it back on and restarting Netlfix.

We’ve mentioned all the prominent error codes, which could be the reason behind why your Netflix is down. New error codes, as and when they appear and are resolved, will be updated in this article.

Also read: What is the Download Limit for Netflix and tips & tricks

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