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What to do if Phonepe is not working?

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  • 3 min read

PhonePe is an India-based company that deals with digital payments and financial services. Its main office is in Bengaluru, Karnataka, India. PhonePe was created in December 2015 by Sameer Nigam, Rahul Chari, and Burzin Engineer. The PhonePe app, which works with the UPI, became active in August 2016.

In this article, we have discussed the causes of the PhonePe not working issue and a few ways to help you fix the issue.

What are the causes of the Phonepe not working issue?

Below we have mentioned the possible reasons that might be causing the PhonePe not working issue.

  • The PhonePe server is down.
  • Poor internet connection.
  • Corrupted cache memory affecting the app.
  • Using an outdated version of the app.

Also read: Why is my PhonePe money transfer pending?

How to fix the issue?

If you cannot use the PhonePe app, we have explained a few ways to help you resolve the issue.

Restart the device

A simple yet effective troubleshooting step is to restart your smartphone. This action can help clear temporary glitches and refresh the device’s system, potentially resolving any app-related issues.

Check the server status

The PhonePe might not work because the server is down or under maintenance. Check the server status of the PhonePe; you can use websites like to check the server status of the PhonePe.

If the server is down, then you can do nothing but wait patiently until it comes online.

Also read: How to check the balance on PhonePe?

Check the internet connection

A poor or unstable internet connection is the most common reason for app malfunctions. Ensure that you have a stable internet connection. Check your internet connection and restart your modem or router to reset the connection, which might help you get a stable connection by resolving any issues with the router.

Clear app cache

The corrupted cache memory of the app might interfere with the proper functioning of the app and might be a reason that is causing issues with the app. Clear the cache memory of the PhonePe app and then try running the app again.

Click here to know how to clear the app cache

Update the app

Outdated applications can lead to compatibility issues and may not function correctly. Visit the respective app store and check for any pending updates for PhonePe. If an update is available, download and install it to ensure you are using the latest version of the app.

Also read: How to delete your PhonePe account?

Akash Singh

Akash Singh

Akash is a law graduate who likes to go for bike rides on the weekends soul-searching for answers to his many existential questions. You can contact him here: