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How to fix ‘PS4 error SU-42481-9’?

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  • 3 min read

The PS4 features a well-made and cohesive user experience for gaming and providing an overall multimedia experience. However, just like every other device ever, it’s not immune to some bugs and glitches here and there.

In this article, we’re going to talk about the SU-42481-9 error, its causes and how you can fix it to get your console up and running again.

Also read: How to fix ‘PS4 error SU-42118-6’?

What causes the PS4 SU-42481-9 error?

According to Sony, users might encounter this error when the system software update has failed. While the failure could be because of several reasons, the reason you might be seeing this specific error could have to do something with a corrupted update file.

Sony suggests rerunning the update over a wired connection or updating through PS4’s Safe Mode.

How to fix the PS4 SU-42481-9 error?

While the error might seem daunting at first, here are four ways you can fix PS4 SU-42481-9 error.

Perform a power cycle on your console

Power cycling your console is a proven way of resolving a lot of issues, including any issues you might face with updating your console. 

Doing so also clears the cache on your console, which can also eliminate a bunch of seemingly random issues, including the PS4 error SU-42481-9. 

You can read our detailed guide on how to power cycle your console and clear its cache here.

Try the update over a wired connection

If you were using WiFi to update your console, reboot it and update it over an ethernet connection. Wired connections not only give you the best possible speeds and stability but also provide maximum protection against connection drops and other network issues that can plague your update process. 

Also read: How to fix ‘PS4 error CE-36329-3’?

Initialise PS4

Another proven way of resolving numerous issues on the PS4 is to initialise, or factory reset your console. Doing so reinstalls the last software version you had on your console and can get it running pretty much hassle-free.

How to fix 'PS4 error SU-42481-9'? | Candid.Technology

Do keep in mind that you’ll have to use PS4’s Safe Mode for this. All you need to do is boot into the console’s Safe Mode and select the Initialise PS4 option. 

Read our in-depth guide to know how to enter (or exit) the PS4 Safe Mode.

Update your PS4’s system software

If the above three methods fail to resolve the SU-42481-9 error get your PS4 up and running, you’re going to have to take charge and update your console’s software version yourself. There are two ways you can do this.

  • Using the Internet
  • Manually updating using a software file. 

We recommend trying out updating using the internet first, as updating manually requires you to make sure you’ve downloaded the right update file and placed it properly on the installation media. 

You can check out our detailed guide on how to update the PS4 here.

Also read: How to fix ‘PS4 error NP-36006-5’?

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: