You take out your Samsung device to capture a precious moment, and as soon as you open the camera, you are devastated. Rather than looking at the camera app, you see an error — security policy prevents the use of the camera.
So how do you fix this error? Well, there are a couple of reasons that could have caused this issue. In this article, we will help you resolve the security policy prevents the use of the camera issue so that you never miss capturing another moment.
Troubleshooting the error
Before trying to solve the error, it’s essential to understand the probable causes of the same.
If you read the error, it says that the security policy prevents the app from working. This means that a third-party application has got hold of the security policy permissions, preventing the camera from working.
Another reason for this issue could be erroneous data in the camera app, preventing the app from working correctly. So to solve this error, we will try to address these issues, and hopefully, your camera will be up and running.
Looking for third party applications preventing the camera from working
To check if an app is accessing the security policy on your mobile, follow the step given below:
- Head to device Settings.
- Scroll down to Biometrics and security and click on the same.
- Click on Other security settings.
- Click on Device admin apps.
- Press the toggle button to disable the access for the application.
- Click on Deactivate.
Try to restart your device after performing these steps and try accessing the camera. If the problem persists, you can try to boot your phone in safe mode and access the camera.
Using Samsung’s safe mode to solve the issue
In some cases, a malicious app can get into your device and prevent the camera from working. This is where Samsung’s safe mode comes into the picture.
In safe mode, all third-party apps are disabled by the operating system, and if those apps prevent your camera from working, it will work in safe mode.
To enable safe mode, follow the steps given below:
- Press and hold the power button on you device till the power off menu shows on your device.
- Press and hold Power off.
- Click on Safe mode.
Doing this will restart your device, and all third-party applications will be inaccessible. Try to access the camera app in safe mode, and if it works, then a third-party application is causing the issue.
To exit from the safe mode, all you have to do is restart your device.
So to solve the problem, try to delete any new apps you installed recently, and you think they could be causing the issue.
Also read: What is LSData? Is it safe?
Cleaning camera data to fix the error
To clean camera data on your device, you need to enable developer options on your system. To do the same, follow the steps given in this article.
Once developer options have been enabled, you can follow the steps given below to clear data on your camera:
- Head to device Settings.
- Scroll down to Developer options and click on the same.
- Click on Quick settings developer tiles.
- Toggle the button next to Sensors Off.
- Go back to Settings and click on Apps.
- Click on Camera.
- Go to Storage.
- Click on Clear data and Clear cache.
- Go back to Camera App info and click on Permissions.
- Make sure that the app has all the permissions if not enable all permissions
After following the steps given above, restart your device, and the camera app should come back to life; resolving the security policy prevents the use of the camera error. If not, then you will have to factory reset your device.
Factory reset your Samsung device
If the problem persists, then the only option you have is to reset your device. To do the same, follow the steps given below:
- Head to devie Settings.
- Click on General management.
- Click on Reset.
- Go to Factory data reset.
Before factory resetting your device, make sure that you have a backup of all your data on a local machine so that you can back up all the information again.
If the camera application does not work after performing all these fixes, then it is a good idea to take it to a customer care representative.
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