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Snapchat error code C14a: Quick Fix

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  • 4 min read

Snapchat is one of the world’s most popular messaging apps. mostly because of its unique approach to messaging and privacy. However, as popular as the app might be, it still isn’t perfect and occasional bugs and glitches do keep showing up from time to time. 

In this article, we’re talking about Snapchat’s C14a error code, its causes and what you can do to resolve the issue. 

Also read: How to get Butterfly Lens on Snapchat?

What causes this issue?

The error is primarily caused by a buggy update pushed to the app. However, other common reasons include the following.

  • Spotty internet connection.
  • Corrupt app cache
  • Server issues. 

How to fix this?

Here are seven fixes you can try out. 

Restart your phone and app

It doesn’t matter if you’re on iOS or Android; restarting your device can fix anything from app crashes to other system errors and seemingly random issues. So if Snapchat isn’t working on your phone, try restarting it to see if that resolves the error. 

Snapchat might be down

There’s a chance that the Snapchat servers might be down themselves. In such cases, all you can do is keep tabs on the situation to see when the servers will be live again, which shouldn’t take long.

You can use sites like Downdetector or Downrightnow to check the server status. 

Check your internet connection

Snapchat requires an active internet connection to function properly. Not having an active connection, whether via WiFi or cellular data, can cause all sorts of issues on the app, including but not limited to crashes, and black screens.

If you’re using mobile data, check if you’ve got proper signals and network coverage and enable mobile data. For users on WiFi, try turning it off and on again; make sure you have internet access and that the signal strength is good.

Clear Snapchat app cache

App cache can often cause issues with the smooth functioning of an app. Follow the two methods below, which will help you clear Snapchat’s cache via in-app settings on iOS and Android, and via Android’s device settings.

Clear cache via app settings

Open the Snapchat app and follow the steps mentioned below to clear the app cache.

Snapchat can't find matching credentials: 5 Fixes
  • Tap on the profile icon at the top-left of the screen.
  • Then, tap on the Gear (Settings) icon at the top-right of the screen on the next page.
  • Scroll down to the bottom and tap on Clear Cache under Account Actions on the next page.

Clear cache via Android settings

Open your Android device settings and follow the steps mentioned below to clear the Snapchat app cache.

Snapchat can't find matching credentials: 5 Fixes
  • Tap on Apps & notifications
  • On the next page, if you’ve recently used Snapchat, it will appear under Recently opened apps at the top. If it doesn’t, tap on the See all apps option. Then find and tap on Snapchat.
  • On the next page, tap on Storage & cache.
  • Then tap on Clear Cache.

Update Snapchat

App updates bring bug fixes and improvements. If you haven’t updated your app in quite some time, your installation may be riddled with bugs that need fixing.

Go to the Play Store on Android or App Store on iOS and check for updates to the Snapchat app. If you find one, update the app and check if the issue is fixed.

Reset your phone’s network settings

Incorrect network settings can cause all sorts of problems, including hampering apps that require an internet connection. This resets your WiFi networks, Bluetooth connections, cellular and even VPN settings.

Check out our detailed guide on how to reset network settings what doing so can do here.

Contact Snapchat support

If nothing else works for you, your best bet is to reach out to Snapchat support and let them sort out the issue for you. This could be a slow process depending on what’s the actual reason behind your inability to log in but if anyone can resolve this for sure it’s Snapchat itself. 

Also read: Snapchat can’t find matching credentials: 8 Fixes

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: