TVs have come a long way from the old, clunky CRT boxes they used to be back in the day. Modern TVs have full-blown operating systems on them with support for internet connectivity allowing users to not only watch traditional cable TV but also enjoy their favourite internet streaming services all on one screen.
That said, the technology isn’t perfect and random bugs and glitches keep happening from time to time. In this article, we’re taking a look at Spectrum code RLI-9000, its causes and how you can fix the problem.
What causes this error?
The error code RLI-9000 usually indicates an inability to complete a request. This can happen for a number of reasons including:
- Internet connectivity issues.
- Improper or loose connections.
- Physical damage to the signal cable.
- Spectrum outage.
Also read: What does ‘all circuits are busy’ mean?
How to fix this?
Here are six fixes you can try out.
Check your internet
The first thing you should do is to check whether or not you have an active internet connection. If you’re on WiFi, make sure you’ve got an active link and that there are no signal issues. On cellular data, ensure that it’s enabled and that you’re getting good network coverage.
Restarting your router can help get rid of a bunch of seemingly random internet and connectivity issues that may be hindering your connection to Spectrum’s servers.
Reboot the device
Rebooting is an age-old fix that’s known to resolve a lot of seemingly random issues with just about any device. All you have to do is disconnect the power supply, press and hold the power button for 10 seconds and let the box sit for another 60 seconds. Now plug it back in again and the error should be gone.
Also read: What does Spectrum ref code s0900 mean?
Try again in some time
Quite often errors like these will show up because of temporary bugs and glitches that can be waited out if you can be a little patient. If you see RLI-9000 or similar errors, try waiting for sometime before giving it another go to see if that helps.
Check service status
The next thing to do is checking Spectrum’s service status. If your service provider is facing an outage, chances are you’ll run into problems as well. Since the error indicates no signal on the target device, there’s a chance that your service provider may be facing some problems on their end.
Update the Spectrum set-top box
If you’re running an old or outdated firmware on your Spectrum box, chances are it’ll stop processing signals at some point. Try checking to see if there’s an update available and if there is, immediately update to the latest version.
Contact Spetrum support
Finally, if nothing else works, your best bet is to contact Spectrum support and have them fix the issue for you. The customer support agent will able to accurately identify the root cause of the problem and resolve it to resume service.
Also read: How to fix XRE 03059 Xfinity error?