Walmart, a major player in the global retail industry, has a strong online presence, allowing customers to shop conveniently from their homes. As part of the online shopping experience, customers can leave reviews about purchased products, greatly impacting what others decide to buy. Yet, some shoppers have encountered a puzzling message from Walmart that says, “The person attempting to post a review has chosen to keep it private.”

This article discusses Various causes of Walmart’s review is opted-out error and the solutions to tackle them.

Also read: Why is Walmart receipt lookup not working? Quick Fix

Various causes and solutions for the error

Here are a few reasons that might be causing this error message and the potential solutions below:

Not following due process for reviews

Walmart has implemented a system to combat fake reviews by ensuring only verified purchasers can leave reviews. To do this, they send customers an email a few weeks after they’ve made a confirmed purchase, inviting them to review the product and the seller. The catch is that you can only review the product or seller by clicking the links in the email.

If you purchase from a Marketplace Seller, you’ll receive emails inviting you to review both the seller and the product a few weeks following your purchase. Use the links provided in your email to access the review forms. Some customers will see special tags on item pages inviting them to buy and review them. Not all customers will see these tags. Eligible customers must review the items within the specified time frame to get the reward promo code. Customers must review the items after they’re delivered to ensure that the reviews reflect the customer’s honest feedback about their experiences with the item.

So, if you try to review a product without waiting for the email and clicking the links, you’ll likely encounter this error message.

Solution

The only way to avoid this error is to be patient and wait for the email from Walmart. It will contain the links to review the product and the seller, ensuring that your review comes from a verified purchase.

Can you really trust product reviews on amazon? The fallacy of reviews

Also read: Every Google Snake hack you need to know

Walmart may temporarily disable reviews

While it’s not common, there is a possibility that Walmart may temporarily disable reviews for all products. This could be due to behind-the-scenes efforts to improve the platform’s ability to filter out fake reviews.

Solution

If you’re facing this error despite following the review due process, you might have to wait it out. Walmart should eventually re-enable reviews for verified purchases.

Issues with Walmart’s servers or applications

Sometimes, the ‘The User Trying To Submit Review Is Opted Out’ error may be caused by technical glitches on Walmart’s end. Their website and app consist of various integrated components, and if one of them malfunctions, it can disrupt specific features, like the review system.

Solution

If you’ve confirmed that you’re following the review process correctly and still encounter the error, reach out to Walmart for support. Make sure you’re logged into your Walmart account when you do this. They might guide you through a workaround or inform you when the issue is resolved.

Also read: Fix: Cash app session error domain 400