Microsoft rolled out their latest Windows 10 update (version 1809) earlier this week on October 2 and users have been seen complaining that this update has wiped out their user profiles, which include settings, documents and photos.
Since Microsoft has not started automatically pushing this latest update out, only people who visit “Windows Update” manually and check for updates are installing the latest software version, The Verge reported on Friday.
An alarming number of users have taken to social media forums and Microsoft’s support website to complain about the serious issue.
Update: Microsoft has paused the Octobe 2018 update (version 1809) update roll out. Check their full statement at the end of this article.
Update 2: Microsoft has fixed the issue. Read more about it here.
“Last night I updated Windows 10, and it all went smoothly, but then I find that all my files in Documents are deleted. This included many crucial documents and financial info,” a user-complaint on the Microsoft support page read.
Also read: How to view HDR videos on Windows 10 PC
On the same support page, a Microsoft employee stated that Microsoft is aware of the issue that is being caused after installing the Windows 10 October 2018 update and “Microsoft is working on a solution that is planned to be released in a future Windows update.”
How to get around this issue?
On devices with IPv6 disabled, the update prevents Microsoft store apps from connecting to the Internet. You can resolve this problem by enabling IPv6 using the following steps:
- Go to the Settings app and select Networking & Internet > Network and Sharing Center
- Select the network adapter you’re using (by clicking the appropriate link next to ‘Connections’) and select Properties
- On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6)
- Select OK to save your changes
However, another user complained as follows: “I have IPv6 enabled on both wired and wireless, and the Store works, but not Edge. So enabling IPv6 isn’t the solution to me. Multiple reboots aren’t fixing it. IE and Chrome work fine – it’s just Edge that’s a problem.”
So, similar to his condition, if the above-mentioned steps don’t help you, you can also change your network profile to Public, as suggested by another Microsoft associate.
Go to Settings, Network & Internet and click on Change connection properties. Under Network profile, click on Public.
“If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings. You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset. Click on Reset now,” the Microsoft associate said.
Microsoft is currently investigating the reports, but given these early issues it is not recommended installing the Windows 10 October 2018 Update right now, the report added.
Microsoft has not officially commented on the issue as of yet. In September, the tech giant had announced a refreshed ‘Windows 10 October 2018 Update’ with new features and enhancements for over 700 million devices running Windows 10.
Microsoft update paused
In light of the user complaints, Microsoft has paused the rollout of their Windows 10 October update. Their statement is as follows.
“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating. We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers.”
(With inputs from IANS)