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Your computer’s trusted platform module has malfunctioned: 5 Fixes

With the release of Windows 11, TPM or Trusted Platform Module has gained a lot of popularity. However, it isn’t perfect and the occasional bug or glitch isn’t exactly a rare sight.

In this article, we’re talking about the “your computer’s Trusted Platform Module has malfunctioned” error and giving you a few solutions to fix the problem.


Why does the error occur?

The error can possibly be triggered by Microsoft’s PC Checker app which checks Windows 10 machines for eligibility to an upgrade to Windows 11 since TMP 2.0 is a requirement for Microsoft’s latest Windows iteration.

Also read: Windows 10 stuck on restarting: 5 Fixes


How to fix this?

Here are a few simple solutions you can try out to fix the Your computer’s trusted platform module has malfunctioned error.

Clear TPM Keys

The first thing you should try is to clear your TPM keys and see if that does the trick.

Step 1: Press the Windows key and search for Clear TPM keys. Click the corresponding search result.

Step 2: Click the Clear TPM Keys button.

Now restart your PC and you should be good to go. 


Prepare TPM

If your TPM is compatible but isn’t ready for an upgrade, preparing it can do the trick.

Step 1: Press Windows key + R to open the Run prompt. Type tpm.msc and hit enter.

Step 2: Click the Prepare TPM button on the right toolbar.

Restart your PC and the error should be gone. 

Also read: How to fix the Logitech download assistant startup error?


Disable Hyper-V

Disabling virtualisation can also get your TPM up and running again. 

Step 1: Press the Start menu button and search for Windows Features. Click the corresponding search result.

Step 2: Scroll down to find Hyper-V and disable the feature by unchecking the box next to the listing.

Restart your PC and the error should resolve itself. 


Update TPM drivers

Updating TPM drivers can also help you sidestep the issue. 

Step 1: Right-click Start and select Device Manager from the menu.

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Step 2: Expand Security Devices and right-click Trusted Platform Module 2.0 followed by Update driver.

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Step 3: Click on Search automatically for drivers. Windows will then automatically look for and download the latest drivers.

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While this should help resolve the error, in case it doesn’t, click Uninstall device and restart your PC to force Windows to install the required drivers. You can then update them later. 


Create a new local account

Sometimes, creating a new local account to log into your PC can help you get around the error.

Step 1: Press the Windows key and search for Add users. Click the corresponding search result.

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Step 2: Under Other users, click the Add someone else to this PC button.

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Step 3: Fill out the account details and try logging in to see if that resolves your issue.

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Also read: What is Net Err_Cert_Authority_Invalid error? 6 Fixes

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