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How to fix Zelle error code 2900? 

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  • 7 min read

Zelle error code 2900 is one of the many error codes you may encounter if you are a regular app user. This error prevents users from sending and receiving payments.

However, fixing this error is easy and requires only a few steps. This article will explore how you can fix Zelle error code 2900. But before moving on to the fixes, first, let us understand why you are seeing this particular error code.


Zelle error code 2900: Possible reasons

Here are some of the reasons for the Zelle error code 2900:

  • Incorrect recipient information: If the recipient’s email address or phone number is entered incorrectly, Zelle may not be able to verify the account, resulting in the error code 2900.
  • Blocked recipient: If the recipient’s email address or phone number has been blocked by Zelle, it may not be possible to send or receive payments to that account.
  • Server issues: Zelle’s servers may be down at the moment resulting in delay or rejection of payment transfers.
  • Cache build-up: A corrupt cache can cause issues with the proper working of the Zelle app including various errors such as error code 2900.
  • Internet issues: If your internet isn’t working properly, you may find that payments made via the Zelle app are delayed or outright rejected.
  • VPN or Firewall: If you are using VPN or Firewall, then there are chances that Zelle won’t transfer payments.

Also read: How long does Zelle take to transfer?


Zelle error code 2900: Possible solutions

Now that we have understood what are the possible reasons for the Zelle error code 2900, let us move on to the fixes so that you can quickly resume the processing of your payments.

Verify recipient information

You should start by verifying recipient information on Zelle. Make sure that the recipient’s email address or phone number is entered correctly. You can also contact the recipient and confirm that their Zelle account is active and that their email address or phone number is correct.

If you are still having trouble sending or receiving payments, check to see if the recipient’s email address or phone number has been blocked by Zelle. If this is the case, you may need to contact Zelle customer support to resolve the issue.


Check Zelle servers

Zelle servers should work perfectly in order for you to send or receive payments. One of the many reasons for Zelle error code 2900 is that the Zelle servers are down.

Visit any third-party website to assess the Zelle server condition. If the servers are down, then there is nothing much you can do but wait it out.


Clear cache and cookies

As we have explained earlier, corrupt cache and cookies can cause several issues with the app. The cache may contain the previous information about the recipient and if the information has now been changed, you may still not be able to send or receive payment as the cache is still holding the old data. So, clearing the cache is a must in these situations.

Here’s how to clear the Zelle app’s cache and cookies on Android:

  • Go to Settings > Apps > See all apps.
  • Now, select Zelle > Storage and cache > Clear cache.

iPhone users can check out the following steps to clear Zelle cache:

  • Head to Settings > Zelle.
  • Now, scroll down and turn on the toggle in front of Clear temp data on next start.

Remember that after clearing the cache, you may need to enter your information along with the recipient’s information again on Zelle. Clearing the cache has resolved Zelle error code 2900 for many users. If clearing the Zelle cache didn’t work, move on to the next few steps.


Resolve your internet issues

Peripherals, Accessories and Networks: Wired vs Wireless

Poor internet connection is often the cause of apps not working properly on your device. There can be many reasons why there is no internet connection at your home or device. There might be an internet outage in your area or some issues with your Internet Service Provider.

Another reason for bad internet connectivity is faulty hardware — router, modem and ethernet cables, among others.

Here are some points to remember and check if you are trying to fix your internet:

  • First, make sure that there isn’t any internet outage in your area. You can ask your Internet Service Provider for the information or you can visit their website.
  • If there is no outage, then it is time to check the hardware to make sure that they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
  • If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
  • Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. Or, you can directly connect the internet to your computer as it provides a more stable speed compared to WiFi.
  • Also, remove any other electronic appliances that might interfere with the WiFi signals. While you are at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
  • If there are many devices connected to your network, remove them before playing games on the internet as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.

Resolving your internet issues is definitely worth a try to fix Zelle error code 2900 and other related issues.


Update Zelle app

Ensure that you have the latest version of the Zelle app or software installed. Sometimes, outdated versions may lead to errors while sending payments.

On Android:

Go to Play Store and then type Zelle in the search bar at the top. After that tap on the Update button.

On iOS:

Head to the App Store and then tap on your profile icon at the top of the screen. Here, you will see all the pending app updates. Tap on the Update button next to Zelle.


Disable VPN

As we have mentioned earlier, VPNs are not compatible with many apps. So, if your Zelle app is having problems, you should turn off VPN for the time being. After you are done with the app, turn them on again.


Reinstall Zelle app

You could try to reinstall the Zelle app on your device to start afresh. Just uninstall the current Zelle app from your device and then download it either from the Play Store or the App Store and see if it resolves Zelle error code 2900.


Contact Zelle support

If nothing else works, then contacting Zelle support is the only remaining option that you have. Explain your problem in detail and follow all the procedures that they tell you.

Also read: Does Zelle work with Chime?


Frequently answered questions (FAQs)

Now, let us dive into some FAQs on the topic:

Why is my Zelle app not working?

There could be several reasons why your Zelle app isn’t working including server issues, internet issues, outdated app, and VPN issues, among others.


Is Zelle available for everyone?

Zelle is only available for persons who have a bank account in the United States.

Also read: Does Zelle work internationally?

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: kumarhemant@pm.me

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