There are a lot of payment apps these days that help users transfer money between accounts and digital wallets. However, since these apps deal with money and need to be connected to your bank accounts, not all of them, particularly the smaller ones don’t always work.
In this article, we’re talking about Zelle’s a101 error, its causes and what you can do to fix the problem.
What causes this error?
The error is usually caused when the user tries to log into the Zele app or tries to make a transaction. Some popular causes include:
- Unregistered number used for transaction.
- Internet connectivity issues.
- Sending limit is exhausted.
- A VoIP number is being used.
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How to fix this?
Here are six fixes you can try.
Check your internet
When you see an error like this, you should first check if you’re connected to the internet. If you’re on WiFi, make sure you have a stable signal and an active internet connection. If you’re on mobile data, check to see if it’s enabled and that you have good network coverage.
Alternatively, you can also try switching to mobile data from WiFi. Sometimes the error is triggered when users try to make payments over a WiFi network instead of mobile data.
Try again in some time
Often the error is just a temporary glitch caused on Zelle’s end and has nothing to do with your device. Try waiting for some time before retrying the payment and the transaction should go through just fine.
Check your phone number
Check to ensure that you’re using the same number to make the transaction that you used to register your account on Zelle. If you’re using a dual-SIM phone, make sure that the registered number is in the primary slot and is currently active.
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Clear the cache
Clearing the app’s cache can eliminate any corrupt files or data that might interfere with the app’s functionality.
- Tap on Apps and notifications.
- Tap on Show all apps and find Instagram from the list. If you’ve recently used Zelle, it’ll show up in the recent apps as well.
- Tap on Zelle.
- Then tap on Storage & cache.
- Then tap on the Clear Cache button.
This should resolve the problem.
Reinstall the app
If clearing the cache doesn’t work, you can also try to uninstall the app from your phone and remove any residual data that might be left behind. Once done, reinstall the app again from the respective app store.
Contact Zelle support
If nothing else works, your best bet is to reach out to Zelle support to figure out what is the exact cause behind the error. The customer support team will be able to pinpoint the exact issue and fix it for you if possible. Alternatively, the app might be facing an outage and you might have to wait until the error is resolved on Zelle’s end.
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