The remote access desktop app, Anydesk, is one of the go-to closed source platforms for Windows, Mac, Linux, Raspberry Pi, Android and iOS. While the software works most of the time seamlessly, it does tend to run into a couple of errors that can be caused due to various reasons. One such error that people often report is the ‘Anydesk waiting for image’.
In this article, we explain why you’re seeing the ‘Anydesk waiting for image’ error and how to fix it in a jiffy.
What causes the Anydesk waiting for image error?
The most common reasons you could be seeing this Anydesk error are the following.
- Slow internet connection
- Improperly configured firewall
- Network issue
The error usually stays on the screen on the client-side for a few minutes before the software disconnects. At the same time, it might show the person trying to connect that both the machines are connected.
How to fix the Anydesk waiting for image error?
Let’s get the obvious fix out of the way first — restarting the device. One of the easiest and quickest ways to fix any issue whatsoever is restarting your machine. However, if that doesn’t work for you, here are four ways to fix the Anydesk waiting for image error.
Check internet connection
The first fix for any error with a remote desktop app is to check the internet connection. Slow internet speeds or higher latency can cause the issue. Using an ethernet cable to connect to your ISP directly can also fix the issue as it can lower the latency — indicating problems with your WiFi router.
Try shifting closer to the router for a better connection. If there are no issues with the internet connection, check your firewall configuration settings.
Whitelist Anydesk in Firewall settings
To fix the Anydesk waiting for image error, allow incoming connections for Anydesk by adding it to the Firewall whitelist using *.net.anydesk.com.
You can also temporarily try by disabling Windows Firewall.
Step 1: Press the Windows key and search for Windows Firewall. Click on Firewall & network protection.
Step 2: Click on Private network or whichever is your active firewall.
Step 3: Toggle the Microsoft Defender Firewall setting off.
Now restart the Anydesk app, and it should work fine.
Modify TCP ports
The TCP-Ports for Anydesk are 80, 443 and 6568. To avoid the message for a portable client, disable the TCP-Listening ports in your custom client.
Make sure the Monitor is connected and switched on
If you’re running Anydesk on a PC, make sure that the monitor is connected to the system and it’s switched on. In certain circumstances, Anydesk will show the waiting for image error due to issues with the media server.