Anydesk is a remote desktop application that operates on Windows, macOS, Linux, Android, and iOS. It allows connecting with a person remotely to access their screen, take control and share files.
Users often see connection errors such as ‘could not connect to Anydesk network’ when trying to connect to Anydesk. In this article, we will understand the cause of Anydesk errors and how you can resolve them in a jiffy.
‘Could not connect to AnyDesk network’ error – What is it?
To establish an Anydesk connection, both the remote applications should be active alongwith an internet connection. If any of the three is missing, it can cause an Anydesk error.
The types of Anydesk error messages are:
- Anydesk error messages due to network or firewall issues
- Anydesk status error messages
- Anydesk error messages while connected
AnyDesk error messages
Listed below are the two of the most common Anydesk error messages, with their cause and fix.
Errors due to network issues
- Anydesk is not connected to the server. Please check your internet connection.
- This desk is not available. Please make sure that Anydesk is running on the remote computer and it is connected to the internet.
- Waiting for the image.
This Anydesk error message occurs when you have a slow or weak internet connection. It can also occur due to an improperly configured firewall or just any other network issue.
The first fix for this error would be checking your internet connection. Try shifting closer to the router for a better connection. If there are no issues with the internet connection, check your firewall configuration settings.
Errors due to improperly configured firewall
- Status: win32_10060
- Status: win32_11001
- Status: win32_10054
Windows generates this error message either due to the improper firewall configuration or firewall modifications.
The fix for such Anydesk errors to allow incoming connections for Anydesk is adding Anydesk to the whitelist using *.net.anydesk.com.
The TCP-Ports for Anydesk are 80, 443 and 6568. To avoid the message for a portable client, disable the TCP-Listening ports in your custom client.
AnyDesk status messages
Listed below are the common Anydesk status messages, with their cause and fix.
Could not log in to the remote computer. AnyDesk’s window must be open on the remote computer in order to connect.
This error often occurs because interactive access has been disabled on your system. All incoming sessions and requests require you to accept the request before it gets rejected automatically.
Enabling interactive access is the quick fix for such Anydesk errors. Once enabled, either you can click on accept to launch the connection, or the other person has to enter valid credentials.
Errors due to improperly configured firewall
You’ll see the following two errors if the firewall isn’t configured properly.
- The session was interrupted on the remote side. Please wait while Anydesk is trying to restore the session.
- The network connection was closed unexpectedly.
Both these errors are caused due to an improperly configured firewall. The connection here resets on its own mid-session.
The fix for this Anydesk error is to allow incoming connections for Anydesk is adding Anydesk to the whitelist using *.net.anydesk.com.
The Session was denied due to the access control settings of the remote computer.
This error occurs when you haven’t been whitelisted in the other person’s control access list.
The fix to this Anydesk error is adding the person’s name to the whitelist in the access control settings found under the security tab of settings.
Your licence does not allow more sessions. Please close other sessions or contact sales to obtain an upgrade.
This error occurs when your licenced session limit has been reached. This might also be a glitch when the sessions are running in the background and haven’t been terminated.
The fix for such Anydesk errors is either to opt for an upgrade to continue running the application without any issues or terminate a few sessions running in the background using your customer space on my.anydesk.com.
The session has ended. Status: desk_rt_27
At times, due to inactivity of the session, it might get terminated automatically. This error can also arise if one person is using the Anydesk 6.1.0 or newer version while the other isn’t.
The fix for such Anydesk errors is first checking your version of Anydesk and updating it if required. When in a session, maintain activity, or login again when being disconnected automatically.
You can also disable the auto-disconnect option or set a time limit when you want it to auto-disconnect. This can be done under the Security tab in Settings.
Also read: How to enable Remote Desktop in Windows 10?
AnyDesk errors messages while connected
Listed below are the common error messages while connected on Anydesk, with their cause and fix.
Please wait for the remote user to accept the UAC dialogue.
UAC means Administrator Privileges and Elevation. When installed, Anydesk automatically runs as an administrator and gives the right to choose who all get to be listed in the administrator’s list.
When sending an elevation request, the remote side has a UAC dialogue displayed to provide the administrator credentials or cancel the UAC request. To fix this Anydesk error, get the administrator rights by asking the remote user to accept the request and provide the rights.
Too many rejected connection attempts. Please try again later.
This error generally occurs when the remote side has rejected your request a several times.
Try contacting the remote side to provide access, or try again later when the remote side is available. You can also log in using credentials for unattended access if the remote side has made them available to you.
Logging on to the remote computer is blocked by the AnyDesk settings.
Every user has an option to configure and block any incoming calls and connection requests, which can cause this error.
To fix this Anydesk error, contact the remote user directly to unblock logging in so that you can connect. This can be done under the Security tab in the Settings.
Remote display server is not supported
This error occurs when the remote user uses Linux or display servers like X11.
The fix for such Anydesk errors is changing your display server on the login screen when the user is logged out of the session.
Also read: What is HVAC? How does it work?