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How to fix API-055 optimum error?

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  • 6 min read

Encountering the API-055 Optimum error can be frustrating when accessing Optimum services. This error typically indicates a problem with the API connection, preventing users from utilizing the services properly.

The API-055 Optimum error indicates a connectivity issue with the Optimum services’ application programming interface (API).

In this detailed guide, we will provide you with comprehensive solutions to fix the API-055 Optimum error.

Possible causes of the API-055 optimum error?

Here are some of the most common causes of the error:

  • Unstable internet: Your internet connection might be slow or unstable.
  • Browser cache issues: Cluttered and corrupted browser cache can sometimes cause errors.
  • Outdated applications: Outdated applications may result in the API-055 optimum error.
  • Issues with VPN or proxy connections: If you are using a VPN, there are chances that you may face this error.

Also read: Optimum WiFi not working: Quick Fix 

API-055 optimum error: Possible fixes

Now that we have understood the most common causes behind the API-055 optimum error, let us head to the fixes.

Fix your internet connection

You should start the resolution process by first fixing your internet connection. Here’s what you have to do:

  • First, ensure there isn’t any internet outage in your area. You can ask your Internet Service Provider for the information or visit their website.
  • If there is no outage, it is time to check the hardware to ensure they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
  • If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
  • Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. Or, you can directly connect the internet to your computer as it provides a more stable speed than WiFi.
  • Also, remove any other electronic appliances that might interfere with the WiFi signals. While at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
  • If many devices are connected to your network, remove them before playing games on the internet, as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.

If fixing the internet doesn’t solve the API-055 optimum error, move on to the next steps.

Also read: Fix: 554 5.7.5 permanent error evaluating Dmarc policy

Clear cache and cookies

Clearing your browser’s cache and cookies can help resolve various extension-related issues, including the API-055 error.

Clear cache on Chrome

Here are the steps to clear the cache on Google Chrome:

Step 1: Open Chrome and click the three-dot button > More tools > Clear browsing data.

Step 2: Check on Browsing historyCookies and other site data and Cached images and files. Also, select the time range to All time. You can also select a particular time range, but we advise you to clear all your data. Next, click on Clear Data to finalise the process.

You can visit this article to find more direct methods of clearing the cache on Chrome.

Clear cache on Edge

Here are the steps to clear cache and cookies on Edge:

Step 1: In the Settings option, go to Privacy, search and services.

Step 2: Next, click on Choose what to clear.

Step 3: Tick all the options and then click on Clear Now.

Also read: Fix: Opatch failed with error code 73

Disable VPN and Proxy connections

If you use a virtual private network (VPN) or proxy connection, disable them temporarily and check if the API-055 error is resolved. VPNs and proxies can sometimes conflict with the API connection, leading to errors. By disabling them, you can rule out any potential conflicts.

Update Optimum app or web browser

Outdated Optimum app or web browser versions may contain bugs or compatibility issues that trigger the API-055 error. To fix this, ensure that you are using the latest version of the Optimum app or update your web browser to the latest version. Keeping your software up to date can often resolve compatibility issues.

To update Chrome, Go to Help > About Chrome from the drop-down menu. You will see updating Chrome tab on your screen.

The steps are also easy for other browsers, and usually follow the above steps with only minor variations.

Contact Optimum customer support

If the above steps do not resolve the API-055 error, it is recommended to contact Optimum support for further assistance. They can provide specific guidance based on your account and help troubleshoot the issue more effectively.

Also read: Why does my car alarm keep going off?


Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: [email protected]