Amazon Fire TV stick transforms any TV into a smart TV where you can stream content from all OTT and VOD platforms. If you are currently facing a problem with one such OTT platform called Disney Plus on your Fire TV stick, then there could be an issue with the app or with the Fire TV Stick itself. You can try logging in again if you think your login credentials are wrong.
If your login credentials are correct, then in this article we will be underlining the various fixes that you can attempt to bring back the Disney Plus app to its original state — working glitch-free.
Also read: How to reset Amazon Fire TV Stick?
Why is Disney Plus not working?
There can be multiple reasons why your Disney Plus streaming app is not working well with your Amazon Fire TV Stick. You may have to experiment with nearly all the fixes until you land on one that does work and restores your Disney+ app. The streaming service could be experiencing issues on their end especially when their servers are down or the issue could be at your side if you don’t have a steady network connection.
Regardless of the cause, there are a few fixes given in the next section that can help you breeze through this issue and find the right solution.
Fixes: Disney Plus not working on Fire TV Stick
If the latest version of Disney Plus is not compatible with your Fire TV, then it is bound to cause some problems. However, you can fix this issue by following the methods given below:
Restarting Fire TV
To remove any corrupted files or glitches on your system, you can restart your Fire TV. Using your Fire TV remote, head to settings -> select My Fire TV option -> select Restart option.
Check internet connection
Another effortless way and almost instinctive urge in many of us is to check if our Wi-Fi or preferred internet network is working perfectly. For an ideal viewing experience of any streaming service, having a smooth and steady network is crucial. You can run an internet speed test to check the current speed of your network and if the result is low, it might be the reason why your Disney Plus app is not able to function optimally.
Check if servers are down
You can check if the servers of Disney Plus are currently down due to maintenance issues. You check this on third-party websites like Down Detector. If you search on your web browser about the server status of Disney Plus, then the current status of the OTT platform will be visible.
Log in, log out, uninstall, reinstall
Wrong login information can be a hassle, keep in mind that your Disney Plus login credentials are separate from your Amazon TV. So if you are mixing them up, you should try to log out and log back in again with the correct password. Some issues can be fixed if you simply log out and log back in after some time.
You can also try to uninstall the Disney Plus app and later, reinstall it to see if it makes any difference. Usually, glitches can be removed when a buggy version of the app is removed or if the app is updated. You can uninstall Disney Plus by following the steps given below:
- Head to settings on your Fire TV and select Applications from the options shown.
- Select the Manage Installed Applications option.
- Head to Disney Plus and press the given button shown to uninstall the app.
You can now go to the Amazon App Store and install the Disney Plus app again.
Clear cache
Clearing cache is a routine method used to remove any persistent malware or bugs that are present in the app. You can remove the Disney Plus app’s cache by following the steps given below:
- Head to settings on your Fire TV and select Applications from the options shown.
- Select the Manage Installed Applications option.
- Head to the Disney Plus app and press the given button shown to clear the cache.
Update the app and the TV
You can initiate updating your TV Stick app which might be outdated or not in compliance with the current version of Disney Plus. You can also update your Disney Plus app by heading to the Amazon App Store. If you want your app to function correctly without any glitches, you can update the software by following the steps given below:
- Head to settings on the home page.
- Select the My Fire TV option.
- From the given options, select the About option and check if there are any latest updates available.
- Select the Install Update option if there is one.
You can also update the other apps other than Disney Plus to run without interference.
Delete other apps
If there seems to be nothing wrong with either the Disney Plus app or your Fire TV, then you should try deleting other OTT apps as they might be occupying storage. Clearing some space for the Disney Plus app could help the app to function appropriately. It can also remove any malware or corrupted files present in other apps that may have been causing a hindrance to the Disney Plus app.
Factory reset Fire Stick
You can factory reset your Fire Stick to remove all hidden bugs, it will completely reset your Fire Stick settings to the original settings. To factory reset your Fire TV Stick, follow the steps given below:
- Head to settings and select the My Fire TV option.
- Choose the Reset Factory Defaults option.
This will remove all of your personal data as well as any downloaded content.
