EA has been known for facing server and connectivity issues with its game for quite some time now. However, as frustrating as it is, the problem might not always be on their end.
In this article, we’re looking at the ‘Ea.com/unable-to-connect’ error and giving you a few solutions to get rid of the problem.
Why does this happen?
There are several reasons you might see the ‘Ea.com/unable-to-connect’ error other than the game servers being down. Some of the more popular reasons are
- Internet connectivity issues on your end
- Firewall blocking game’s access
- Incorrect DNS settings
How to fix this?
Here are a few simple solutions you can try out to fix the ‘Ea.com/unable-to-connect’ error.
Check EA Server status
Before doing anything, first, check if the problem is actually on EA’s end or not. If a game’s servers are down, you cannot do much to resolve the issue other than wait for the servers to go live again.
Reboot your router
First, try unplugging and plugging back your router after waiting for 5 mins. Once your router is up and running, try to load some websites.
Then, use the URL you give for your router and log in to your account. Go inside the System settings and choose Reboot.
Check your internet connection
Next up, you need to check your internet connection to see if you face any problems. If you’re on WiFi, check to see if you have an active internet connection by visiting some other websites. You can also try plugging in via LAN to see if that solves your problem.
Use command prompt to flush DNS
Incorrect DNS settings often cause problems with applications trying to connect to the internet. Reset them to see if that solves your problem.
Step 1: Press Windows key + R, type cmd, and hit enter.
Step 2: Type in ipconfig /flushdns to reset DNS settings to default.
If the above command doesn’t help, try entering these commands in the Command Prompt one at a time.
netsh winsock reset netsh int ip reset
If you suspect an issue with your router’s DHCP assignment, use these commands to release your old IP and request a new one.
ipconfig /release ipconfig /renew
Use the following commands to reset your network stack if this doesn’t work.
ipconfig/flushdns nbtstat -R nbtstat -RR netsh int ip reset C:\resetlog.txt netsh winsock reset
Head over to your terminal on a Mac and type in sudo killall -HUP mDNSResponder. Next, type in your password when prompted for it, and try re-accessing the internet. The ‘Ea.com/unable-to-connect’ error should be fixed.
Check your account type
If you’re unable to connect to EA servers, it could also be because of your account type. Check if you have an Xbox Live Gold, PlayStation Plus or Nintendo account, as these are required to access online options.
You should also check if your EA Play membership is active if you’re using the service to play games. Additionally, ensure that you’re not using a children’s account as they don’t have access to social or online features.
Checking for bans or suspensions on your account is also a good idea. If you’re banned, or your account is suspended for whatever reason, you won’t be able to play online.
Sign out of other devices
EA accounts don’t allow you to log in on multiple devices. This means that if you’ve logged in on some other device, you’ll not be able to log in on any other device and, by extension, won’t be able to play online. Log out of your EA account on all other devices, and then try again.
Check your antivirus and firewall
Although a bit of a far shot, you should check your antivirus or firewall to see if it’s restricting your game’s internet access. This can happen for several reasons, but if something fishy shows up in your antivirus, there could be malware present on your machine that could be causing the error.
If disabling your firewall makes the game run fine, add an exception for the game in question, and you should be good to go.
Try another DNS
There are multiple free DNS providers using whom you can fix this issue. In this example, we’re going to use Google’s DNS.
Step 1: Press the Windows key + I to open the Windows settings and click on Network & Internet.
Step 2: Click on Change adaptor options.
Step 3: Right-click on your active network (WiFi or LAN) and click Properties.
Step 4: Find Internet Protocol Version 4 in the list, click on it, and click Properties.
Step 5: Check the Use the following DNS server addresses radio button and type in 126.96.36.199 and 188.8.131.52 in the preferred and alternative DNS addresses, respectively.
Run the Windows network troubleshooter
Windows 10 comes with many handy troubleshooters that are pretty effective at rooting out problems from your PC. Try running the Network Adaptor troubleshooter to see if it can resolve the issue.
Step 1: Press Windows Key + I to open Windows Settings. Click on Update and Security.
Step 2: Head over to the Troubleshoot tab and click on Additional troubleshooter.
Step 3: Find and run the Network Adaptor troubleshooter.
Once the troubleshooter has finished running, restart your PC and try again. This should resolve the ‘Ea.com/unable-to-connect’ error.
Change your network profile
Changing your network profile can switch up your firewall settings, allowing your games to access the internet.
Step 1: Press the Windows key + I to open Windows Settings. Head over to Network & Internet.
Step 2: Click Properties.
Step 3: Select Private under Network profile.
Restart your PC and give your game another go.
Disable automatic proxy settings
Automatic proxy settings put in place by your ISP or network administrator can cause the ‘Ea.com/unable-to-connect’ error. Here’s how to disable them.
Step 1: Press Windows Key + I to open Windows Settings. Click on Network and Internet.
Step 2: Head over to the Proxy tab and ensure that the Automatically detect settings toggle is disabled.
Let us know in the comments below if we missed out on any fix that worked for you in fixing the ‘Ea.com/unable-to-connect’ error.
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