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How to clear Teams cache?

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Teams cache is a temporary location where Microsoft Teams stores various data files, including chat logs, call history, and profile pictures. Usually, these files are small in size and help improve Teams’ performance by reducing the time it takes to load frequently accessed data.

However, over time, the cache can become corrupt causing various issues with the Teams app. Therefore, it is recommended that you clear Teams cache once in a while to fix these issues. In this article, we’ll explain how to clear Teams cache, but before that let us understand why you should clear Teams cache and in the end, we’ll present a few FAQs so that all your questions related to this topic are answered.

Why should you clear Teams cache?

Clearing the cache can resolve many issues associated with the Teams app. Here are some problems that users have reported with Microsoft Teams that can be solved by clearing the cache:

Slow performance

Over time, the Teams cache can become corrupt or bloated and slow down the performance of the software. You will face issues in opening the software and accessing various functionalities of the app if the cache becomes too large.

Login issues

Sometimes, users may encounter login issues with Teams. Either you will not be able to log in at all or the app will take a lot of time to finish the login process.

Error messages

Many users have reported that clearing the cache has helped in resolving various error messages in the Teams app.

Free up storage space

Teams cache can take up a significant amount of storage space on your device. If you have a storage crunch, you can clear Teams cache to free up some space, allowing your device to operate more efficiently.

Remove outdated data

As you continue to use Teams, the cache may become outdated, causing severe issues with the app’s performance.

Reset settings and preferences

Are you one of those users who has tweaked the Teams app settings and are now facing issues? Clearing the cache will reset these settings, allowing you to start anew.

Also read: How to open teams minimized?

Clear Teams cache: A step-by-step guide

Now that we have understood the possible reasons why you should clear Teams cache, let us now understand how to do it. Before continuing with the steps, make sure to quit the Teams app. If the app is running in the taskbar, right-click the Teams icon and then select Quit.

Clear Teams cache by using the Run command (Windows only)

Follow these steps to clear Teams cache in Windows:

Step 1: Open the run dialogue by pressing the Windows key + R. Once the dialogue box is opened, copy and paste the following syntax in the box – %appdata%\Microsoft\Teams.

Step 2: Now, delete all the contents in the folder.

Restart the Teams app and you are good to go.

Also read: How to add chapters to YouTube video?

Clear Teams cache by using Explorer (Windows and Mac)

You can also use Windows Explorer or the Mac’s Finder function. Here are the steps to do that:

In Windows, open File Explorer and then type or paste the following syntax – %appdata%\Microsoft\Teams.

If you are using Mac, go to the following directory – ~/Library/Application Support/Microsoft/Teams.

Once, you are in the folder, delete all the folders and files to clear Teams cache.

Frequently answered questions (FAQs)

Let us dive into a few FAQs related to the topic at hand:

What happens if I clear Teams cache?

When you delete the cache, all your saved settings and preferences are lost including the add-ons, history, web client cache and display images.

Does clearing Teams cache delete the chat history?

Clearing Teams cache in Microsoft Teams does not delete your chat history as the chat history is stored in the cloud and can be accessed from any device where you have logged into Teams with your account.\

Also read: How to keep Teams status green?

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: