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How to request a refund on Amazon?

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  • 4 min read

Amazon verifies its every seller but sometimes product gets damaged during shipping or users get a different product. So Amazon allows its users to return and get a refund or replace the damaged product.

In this article, we have discussed how to request a refund on Amazon for a damaged product and various factors about the refund.

Also read: How to get Amazon Prime Student discount offer?

How to request a refund for a damaged product on Amazon?

Returning a product depends on the policy of the product; some products have a return and refund policy and some just have a replacement policy, so find out first whether your product is returnable or not.

When you buy a product it is mentioned by Amazon that the product is returnable or replaceable above the product information as shown in the above picture.

If you want to request a refund or replacement for a damaged or different product that you received from Amazon then follow the steps below:

Step 1: Open your Amazon account and click on the Returns and Orders option beside the Cart icon.

Step 2: In your orders find the order you want to return and then click on Return and replace items button from the list beside the order.

Step 3: Choose the reason for returning the product from the box under Why are you returning this?

Step 4: After choosing the reason it will ask you to write a comment, write the reason for returning the product in a brief and then click on the Continue button.

Step 5: On the next page, checkmark the box and then click on the Continue button.

Steps are same for returning a product on Amazon only if your product has return and refund policy.

How to request a refund on your Amazon pay order?

If you have paid through Amazon pay for your order and you want to return that order then follow the steps below:

  • Go to and sign in, then click Check your Amazon Pay orders.
  • Find your order and click on the Details option.
  • Under Need to Resolve a Problem? Click Choose a problem type and select Request return, refund, or cancellation.

How long does a refund take?

If you have asked for a refund you can also choose the method of refund, after the carrier receives the product it usually takes two weeks for Amazon to receive and process the return.

Once Amazon issues your refund it takes extra time for your financial institutions to show the balance in your account. For credit cards, it takes three to five business days and for debit cards and checking accounts it takes up to 10 business days while for gift cards it just takes two to three hours.

Also read: Does Amazon deliver on Sunday?

Akash Singh

Akash Singh

Akash is a law graduate who likes to go for bike rides on the weekends soul-searching for answers to his many existential questions. You can contact him here: