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How to fix iPhone touch screen not working?

iPhones and just about any other Apple device is known for their top-notch build quality and reliability. However, just like everything tech, these devices can also fail at times. 

In this article, we’re going over a few things you can try out if your iPhone’s touch screen stops working. 


Try restarting your device

One of the first things you should do especially if you’re experiencing hardware problems like your touchscreen not working, restart your phone. Restarting your iPhone (or iPad) can fix a bunch of seemingly random issues.

How to fix iPhone touch screen not working? | Candid.Technology

If your screen is not responding at all, you can try force restarting your phone. On iPhone 8 or later models, including the second-gen iPhone SE, press and release the volume up button, followed by the volume down button and then hold the side button until the Apple logo appears on the screen. 

For older iPhone models, press and hold the side button until the Apple logo appears and your phone starts rebooting. 

Also read: How to fix the ‘Cannot Verify Server Identity’ error on iPhone?


Check your screen protector

Screen protectors have come a long way since being thick slabs of plastic. However, at times they can still can hindrances with your touchscreen’s responsiveness. 

If you suspect that’s the issue, try taking off your screen protector to see if your screen works. If it does, you should get a better one and apply it properly.  


Make sure your screen is clean

Dust, debris or water on your screen can mess with the way modern touch screens work, hence making them unresponsive. Your iPhone may be waterproof, but it doesn’t mean that the touchscreen will work fine if you soak it with water Same goes for other smaller particles like dust. 

Try and clean off your touchscreen with a microfibre cloth and get rid of any moisture. This should get your screen back up and running. 

Also read: How to fix the ‘iPhone black screen of death’ issue?


Disconnect any lightning or USB-C accessories

If you’ve plugged in your phone to either a wall outlet or into a USB Type-C accessory, try removing it to see if the screen works fine. If it does, chances are you either have a faulty power outlet or accessory, which is causing power surges in your phone, in turn causing the erratic behaviour on your screen. 


Reset/Update your iPhone

The last thing you can do at your end is to either try and update your iPhone to the latest software update and if there’s no update available, reset the phone to its default factory settings. 

How to fix iPhone touch screen not working? | Candid.Technology

You’ll lose all the phone data that you haven’t already backed up in either the cloud or locally, but this is a sure-shot way of fixing pretty much any issue on your phone. 


Contact Apple Support

More often than not, issues with touchscreens are hardware-related and require you to turn your phone in for a repair. This can also help you avoid resetting your device and recovering it again, trying to diagnose a hardware-based issue. 

You can check out our detailed guide on iPhone screen repairs here. 

Also read: How to cancel an outgoing Message from iPhone?

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