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How to fix Smartcast error code 2902_1?

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  • 5 min read

You may have faced the Smartcast error code 2902_1 if you own a Vizio TV. This error indicates that there is a problem with the network connectivity of your TV.

The Smartcast feature lets you stream your favourite content from various apps and devices.

If you are one of those people who are frustrated by this error, don’t worry, as we have got you covered. This article will explain the causes behind this error code and how to fix it.

What causes Smartcast error code 2902_1?

As explained earlier, the Smartcast error code 2902_1 is caused by a faulty internet connection. It is a generic indicator that there is an issue with the Smartcast functionality of your Vizio TV.

This error code can also be associated with various other related problems, such as:

  • Smartcast not working.
  • Smartcast home not available.
  • Smartcast problem.
  • Smartcast error.

When you have unstable or slow internet, your TV has difficulty reaching the servers it needs to stream your content.

Sometimes, the problem lies with your internet connection; other times; it’s the servers’ fault.

Also read: How to connect Vizio TV to WiFi without remote?

How to fix SmartCast error code 2902_1?

Now that we have understood the possible reasons and how the error code affects the other functionalities of the TV let us quickly head to the fixes.

Reboot your Vizio TV

Rebooting your Vizio TV should be your first step for any such errors. It is an easy step and requires no technical knowledge. However, this method is extremely successful as it clears the memory and fixes minor bugs.

Just unplug your TV and wait a minute before plugging it back in.

Fix your internet connection

You should check your internet connection if rebooting your TV didn’t fix the Smartcast error code 2902_1.

Here’s what you should do:

  • First, ensure there isn’t any internet outage in your area. You can ask your Internet Service Provider for the information or visit their website.
  • If there is no outage, it is time to check the hardware to ensure they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
  • If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
  • Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. Or, you can directly connect the internet to your computer as it provides a more stable speed than WiFi.
  • Also, remove any other electronic appliances that might interfere with the WiFi signals. While at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
  • If many devices are connected to your network, remove them before playing games on the internet, as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.

While at it, check your home network by ensuring your TV is connected to the same WiFi network as your streaming device or app. You can also try and change the WiFi channel or frequency on your router to avoid interference from other devices or networks.

Also read: Fix: ISP blocking service error code 202

Update your TV firmware

An outdated firmware can lead to many errors including the Smartcast error code 2902_1. So, keep in mind to update your TV’s firmware as soon as the company releases it.

To update your Vizio TV’s firmware, go to Menu > System > Check for Updates and follow the instructions on-screen.

Update your streaming app or device

Sometimes, updating your streaming app or device can also solve a lot of potential errors, such as the Smartcast error code 2902_1.

Go to the streaming app’s website or any authorised app store like Google Play Store or Apple’s App Store to update the app.

Also read: DirecTV remote not working: Quick Fix 

Reset your TV

If nothing works, you should reset your TV to factory defaults.

To do that, press the Menu button on Vizio remote and head to System > Reset and admin > Reset TV.

Note: This will erase all your settings and preferences, so have a data backup.

Contact Vizio support

As a last resort to fix the Smartcast error code 2902_1, you should contact Vizio customer support and explain what problems you are facing and the steps you have already taken. This will help the customer service executive to diagnose the problem easily.

Also read: Why is my Vizio remote not working? Quick Fix


Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: [email protected]