Telecom providers have come a long way both in terms of the services they offer and the areas they cover. The services offered by telecom providers have started including things like email and media services, enhancing their customers’ phone experiences.
However, random bugs and glitches can still harm the user experience. In this article, we’re talking about why is your Verizon phone dropping calls and what you can do to fix the problem.
Verizon call drops explained
Call drops are still a relatively common occurrence that usually happens when either the receiver or the caller is in a low network coverage area. Other reasons include:
- Improperly inserted SIM
- Network congestion
- Incorrect phone settings
- Wrong date/time on caller’s device
- Verizon caller ID is disabled.
Also read: What is VZ media? How to find it on the phone?
How to fix this?
Here are nine fixes you can try out.
Restart the device
The first thing you should try out in such situations is to restart your phone. Restarting can resolve many seemingly random issues, primarily network or SIM issues. You can also try toggling airplane mode on and off.
Eject and re-insert the SIM card
The next thing is to remove the SIM card from your phone and re-insert it into the device. This allows you to physically inspect the SIM card for any physical damage or scratches on the metal contact, which might be causing the problem.
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Check date/time settings
The wrong date and time settings on your phone can also cause call drops and other network-related issues. The best way around this is to set your date and time settings to sync automatically with your carrier. Here’s how.
- Open your phone settings and head over to Settings.
- Tap Date and time.
- Enable the Set time automatically slider.
For iPhones, check out our detailed guide on how to set the date and time here.
Get better coverage
Poor network connectivity can cause a number of issues, including this one. Try moving to an area with better network coverage, ideally with a telecom tower nearby and try making the call again.
Enable Verizon caller ID
As mentioned before, disabling your Verizon caller ID can cause call drops and your device doesn’t get registered on the network. Check the Verizon app on your phone, the carrier settings inside the phone’s main settings menu to ensure that caller ID is enabled, and try again.
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Update your phone
At times, an update to the phone software can also help get rid of network-related issues. If there’s a bug in the OS or an issue with the current software version installed on your phone, updating it can eliminate any such issues at once.
Reset your phone’s network settings
Incorrect network settings can cause all sorts of problems, including SIM cards not being detected or malfunctioning. This resets your WiFi networks, Bluetooth connections, cellular and even VPN settings.
Check out our detailed guide on how to reset network settings what doing so can do here
Another possible cause for the error is a network outage on either the caller’s or the recipient’s network. If this is the case, try getting in touch with your network’s customer support to find out the exact cause and know when the services will be resumed.
You can log on to My Verizon, and you should be able to see a network notification at the top of the screen. You can also use third-party sites such as DownDetector to determine whether or not an outage impacts your area.
Contact service provider
If nothing else works, it’s time to call your carrier and describe the problem to them. After all, they’re in charge of the network and, in turn, your SIM. It’s pretty likely that your carrier will have some solution ready and will be able to diagnose your issue correctly as well.
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