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How to fix the ‘Xfinity remote not working’ issue?

Common TV peripherals such as remotes are pretty straightforward devices, and not many can go wrong with them. However, just like everything tech, they seem to run into a few issues from time to time.

In this article, we’re looking at a few fixes you can try out if your Xfinity remote stops working. 


Troubleshooting unresponsive buttons

The most common cause for this is low or dead batteries. If the status LED on your remote flashes red five times on any keypress, this is an indicator that the batteries are very low and need replacing. If the LED doesn’t flash or light up at all, chances are either your batteries are completely dead or there’s some hardware issue with the remote. 

Either way, try replacing the batteries in your remote with the required substitutes and your remote should be back up and running again. 

Also read: Why is my Roku remote not working?


Factory reset the remote

If you’ve got new batteries in your remote and it’s still unresponsive, factory resetting the remote can help. There are two different versions of Xfinity remotes, and hence, two separate ways you can do this. Note that factory resetting your remote will unpair it with your TV, and you’re going to have to do the pairing process again.

Factory Reset the Xfinity Voice Remote with a Setup Button (XR11)

Step 1: Press and hold the Setup button until the LED at the top of the remote changes from red to green. 

How to fix the 'Xfinity remote not working' issue?

Step 2: Press followed by and then 1.

How to fix the 'Xfinity remote not working' issue?

The status LED will blink green twice indicating that the reset was successful. 


Factory Reset the Xfinity Voice Remote without a Setup Button (XR15)

Step 1: Press and hold the triangle (A) and Diamond (D) buttons simultaneously for three seconds until the status LED changes from red to green.

How to fix the 'Xfinity remote not working' issue?

Step 2: Press followed by and then 1.

How to fix the 'Xfinity remote not working' issue?

The status LED will blink green twice indicating that the reset was successful. 


Factory Reset remotes without Setup and number keys (XR16)

Step 1: Press and hold the info (i) and Home buttons simultaneously for three seconds until the status LED starts flashing. 

How to fix the 'Xfinity remote not working' issue?

Step 2: Press the Power button followed by the Last button and then the Volume Down button in sequence. 

How to fix the 'Xfinity remote not working' issue?

Also read: How to fix ‘Disney Plus not working’ error?


Paired remotes with multiple TV boxes

Once you pair an Xfinity remote to a TV box, the paired remote will only respond to that specific TV. If you’ve got multiple paired remotes with different TV boxes, make sure you’re using the right remote corresponding to the paired TV boxes. 

If all else fails, you can contact Xfinity support directly

Also read: What channels are available on Disney+ Hotstar?

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