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Amazon return button not working: Quick Fix

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  • 5 min read
Photo: Sundry Photography /

Photo: Sundry Photography /

Usually, Amazon’s return process is straightforward and without much hassle. But sometimes, we are faced with issues like the Amazon return button not working when we are trying to return a certain item. This can be a little frustrating as you need to return the product asap.

Fortunately, there are a few fixes that you can try to get the Amazon return button working again in no time. In this article, we talk about why the Amazon return button not working and then we will provide you with fixes. In the end, we will present some FAQs related to the topic so that all your questions are answered.

Why is the Amazon return button not working?

Here are some reasons why the Amazon return button is not working:

Server issues

If you are facing any difficulty with the return button on Amazon, it could be because of some server-side issues. Either there has been an outage or the server has been scheduled for maintenance. There is not much you can do but wait it out.

Ineligible items

Amazon has provided a list of items that you cannot return which includes:

  • Laptops and desktops after more than 30 days after delivery.
  • Software products (open, online subscriptions or downloadable).
  • Gift cards or prepaid game cards.
  • Hazardous materials.
  • Products with a missing serial number of UPC.
  • Grocery products.
  • Live insects.
  • Health and personal care orders.
  • Customised products.

If you are trying to return any of the items from the list above, then you will face issues with the return button. In addition to that, products purchased by international customers are not eligible for returns. Visit this page here to know the Amazon return window for various products.

Browser issues

Not all can be blamed on the company. Sometimes, your browser can also be the culprit. Corrupt cache or cookie files can cause the return button to not work properly.

Account problems

Are you having any account-related problems on Amazon? If yes, then this could be the reason why the return button isn’t working. It may be the fact that your Amazon account has been suspended or restricted due to policy violations. Do check with Amazon customer support for more information and to get your Amazon account back.

Also read: How to change the billing address on Amazon?

Amazon return button not working: Possible fixes

Now that we have understood the potential reasons why the Amazon return button isn’t working, let us not dive into some fixes.

Check whether Amazon is down

As we have explained earlier, there are times when the Amazon website is not working due to server issues or an outage. Use any third-party services like Downdetector to check Amazon.

If you notice that the website is down, then wait it out as there is nothing much you can do. By checking with Downdetector, you will also know the outage map of the problem. If nothing, it will at least narrow down the possibilities and you can look for other solutions.

Clear your browser’s cache and cookies

Corrupt cache and cookie files of your browser can be one of the reasons why the Amazon return button not working properly. Clearing these files can help fix the issue.

Here’s how to clear the cache on Google Chrome:

Step 1: Open Chrome and then click on the three-dot button > More tools > Clear browsing data.

Step 2: Check on Browsing historyCookies and other site data and Cached images and files.

Also, select the time range to All time. You can also select a particular time range, but we advise you to clear all your data. Next, click on Clear Data to finalise the process.

Here are other methods to clear the cache on Chrome

Try a different browser

If clearing the browser cache didn’t help, try to switch to a different browser to see if the issue persists. Sometimes, the Amazon return button may not work due to compatibility issues with your browser.

Check your account settings

Make sure that your Amazon account is in working condition to avail all the features that Amazon has to offer including the return one. If you happen to return more than ten per cent of the orders, then there is a high chance that Amazon will block your account.

Contact Amazon customer support

If none of the above fixes work, you should contact Amazon support and tell them what’s happening in detail for a more technical solution.

Also read: Amazon app not working: Quick Fix

Frequently answered questions (FAQs)

In this section, we answer a few FAQs related to the topic.

Why won’t Amazon let me return an item?

There are several reasons why you couldn’t return an item on Amazon — the return window is over, the item is non-returnable or you are an international customer.

Why Amazon is not picking up return?

There could be several reasons why Amazon is not picking up a return — incorrect address, return policy violation, shipping carrier restrictions, expired return window, customer unavailable or some other problems.

How to return Amazon item cash on delivery?

You can follow the normal return process to return Amazon items bought in cash. However, you will get a refund in your bank account or via Amazon balance.

Also read: Why is my Amazon order pending? How long will it take?

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: