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Fix: Canva an error occurred while downloading

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  • 5 min read

Canva is a great website for content creators and bloggers. It is a free-to-use design tool where you can let your creativity flow and make awesome templates.

In this article, we mention 7 fixes that you can try if you are unable to download files from Canva.

Check the status of the website

If you are experiencing an error while downloading from Canva, the first thing that you should check is the operational status of the website.

You can use any third-party website like Downdetector or you can visit the Canva status page. When you are sure that there is nothing wrong from their end, then you can proceed further.

Also read: How to delete your Canva account?

Check your internet connection

Now it is time for you to check your internet connection. Make sure that there is no internet outage in your area. Contact your Internet Service Provider to confirm any internet disruption in your area.

You can also check your router or modem for any damages. While you are at it, check the cables too. Make sure that the cables are secured firmly in the socket.

Make sure that you have downloaded the latest firmware on the router. Sometimes, old firmware causes internet issues.

Check the template’s file size and elements

If you are downloading files in bulk, then it should take some time. So, make sure that the video that you are downloading is less than 30 minutes and 1080p.

Splitting the files can make the download faster or you can share the watch link instead of downloading the file.

If nothing works, then you can try to change your device and then try to download it on another device.

Also read: How to curve text in Canva?

Clear the browser cache

Cache makes it easier for the browser to load files in an instant so as to enhance your browsing experience. But sometimes cache causes problems in website loading when the website has been updated, and the cache is not. This will result in a partially loaded or broken website. Thus, it is advisable to clear the cache frequently to save yourself from the hassles.

To clear the cache in Google Chrome, follow the instructions given below:

Step 1: Open Chrome and then click on the three-dot button > More tools > Clear browsing data.

Step 2: Check on Browsing historyCookies and other site data and Cached images and files. Also, select the time range to All time. You can also select a particular time range, but we advise you to clear all your data. Next, click on Clear Data to finalise the process.

You can visit this article to find out another, more direct method to clear the cache on Chrome.

We have also covered how to clear the cache on Edge and Firefox.

Use the incognito mode on the browser

It is a simple hack. You can try to use Canva in the incognito mode of the browser. In incognito mode, there is no issue with cache or cookies.

Open Chrome and click on the three-dot button and then select New Incognito Window from the drop-down menu.

Also read: How to remove background in Canva?

Disable extensions on your browser

Extensions are a great way to boost our productivity. You can have extensions for almost every task that you normally do, like checking grammar with Grammarly or using Google Docs in an offline mode. Check out our list of the top 10 Chrome extensions that you cannot do without.

But there are some extensions that can cause problems with your browser. Usually, such extensions are malicious in nature and it is imperative that you remove or at least disable such extensions.

To disable extensions in Chrome, go to the three-dot menu and then click on More tools > Extensions. Next, turn off the toggle in front of the extension.

Change the browser

If Canva isn’t working on one browser, then you can change the browser and try accessing the website again.

Here, we have analysed Chrome, Edge and Firefox browsers in great detail.

Also read: How to change the canvas size in Photoshop?

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: