Encountering a message stating, ‘The amount of system memory has changed’ on your computer can be alarming, particularly if it appears unexpectedly. This message typically indicates that there has been a change in the amount of RAM (Random Access Memory) recognised by your system.
This article discusses what causes the amount of system memory has changed error and three methods to help you fix the error.
Below we have discussed:
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What causes this error?
If you’ve adjusted the amount of RAM in your Dell computer, you might see an error message saying ‘The amount of system memory has changed.’ This can occur when you add or remove RAM modules. However, even without any changes to the RAM, this error message may still appear, possibly related to Dell’s SupportAssist software.
How to fix the error?
Here are three methods that might help you fix the issue:
Disable SupportAssist OS Recovery
If you keep encountering the error message “the amount of system memory has changed” whenever you start your computer, you can attempt to fix it by disabling SupportAssist OS Recovery in the BIOS settings. Here are the steps:
- Step 1: Restart your computer; when it boots again, press the F2 key on your keyboard to enter the BIOS menu.
- Step 2: Go to the Advanced tab, scroll down using the Down arrow key to the SupportAssist System Resolution option, and hit the Enter key on your keyboard.
- Step 3: On the new page, you will see the SupportAssist OS Recovery option.
- Step 4: Verify that this option is still set to Disabled. You can also change it to Enabled and then change it back to Disabled again.
- Step 5: Press the F10 key to save the changes and exit the BIOS menu.
Your computer will restart and check if the error is fixed.
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Reseat the RAM
Power down your computer and unplug it from the mains. Carefully open the case and locate the RAM modules. Gently remove them and blow out any dust. Reinsert the modules firmly, making sure they click into place properly.
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Run Hardware diagnostic
Dell computers come with a built-in hardware diagnostic tool. Here are the steps to hardware diagnostic, and resolve the issue.
- Step 1: Restart your computer; when it starts booting again, press the F12 key several times until the One Time Boot Menu appears.
- Step 2: On the One Time Boot Menu, select the Diagnostics option and hit the Enter key.
- Step 3: Then the diagnostic test begins. On the Dell laptops, the user must respond during the LCD test. If any problems occur, the process will notify you. You need to take action according to the findings.
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