The HP Smart app is a crucial tool for individuals using HP printers, which makes printing, scanning, and document management easier. However, like any software, it can run into problems that might confuse us. If you ever find yourself in a situation where the HP Smart app isn’t working properly, don’t worry.
Encountering issues with the HP Smart app? This article discusses the reasons for issues with the HP Smart app and a few ways to fix them.
Why is the HP Smart app not working?
Here are the possible reasons that might be causing the issues with the HP Smart app:
- Temporary system glitch.
- Poor internet connection.
- Outdated HP Smart app.
- Corrupted app cache and data.
- Other issues with the app.
- Connectivity issues.
Also read: HP Printer error codes explained
How to fix the issue?
Here are the troubleshooting methods that might help you fix the issue:
Restart the device
Sometimes, the app may freeze or experience minor issues. Closing the HP Smart app and reopening it can often resolve these problems. If you’re using a mobile device, swipe up to view your open apps and swipe the HP Smart app away to close it. On a computer, close the app and relaunch it.
Check the internet connection
A frequent reason for the HP Smart app not functioning properly is an unreliable internet connection. Make sure your device is linked to a strong and dependable WiFi network. If you’re using mobile data, ensure that you have a robust signal. An insufficient or unstable connection can lead to the app not working correctly.
Also read: Uber app not working: Quick Fix
Clear app cache and data
Accumulated app cache and data can get corrupted sometimes and cause numerous issues on your device. Clearing the app’s cache and data can be helpful. This can sometimes resolve issues related to app performance.
Check out our article to know how to clear the app cache
For iPhone
Go to Settings > General > iPhone > Offload App to offload an app and clear the cache.
Update the device
Outdated software can often cause compatibility issues. If your HP Smart app is not functioning correctly, head to your device’s app store (Google Play Store for Android or the App Store for iOS) and check for updates. Installing the latest version can resolve many issues and improve app performance.
Also read: How to fix Hisense Dehumidifier error code e9?
Reinstall the app
If the problems persist, try uninstalling the HP Smart app and then reinstalling it. This often resolves issues related to corrupted installation files or conflicts with other apps.
Check Printer connectivity
Make sure your printer and your device are on the same network. If your printer is wireless, double-check that it’s connected to your WiFi. Ensure it is properly plugged in if it’s connected via a USB cable.
Troubleshoot Printer issues
If the app continues to trouble you, the problem may lie with your printer. Look at the printer to see if there are any error messages or hardware issues. You can find helpful troubleshooting instructions in the printer’s manual or HP’s official website.
Contact HP Support
If you’ve tried all the above steps and the HP Smart app is still not working as expected, it’s time to contact HP customer support. They can provide further assistance and guide you through more advanced troubleshooting methods.
Also read: How to fix HP printer error 59.f0?
