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How to fix ‘Word could not create the work file’ error?

Microsoft Word is one of the most popular word processors and has been ever since its release. Microsoft has put in a lot of time and effort in its Office Suite to create some really well-polished software. However, just like everything else tech, these aren’t immune to a few bugs and glitches from to time. 

In this article, we’re going over how you can fix the ‘Word could not create the work file’ error.

Also read: Why is my taskbar white?


What causes Word could not create the work file error?

The error can be caused by installing incorrect versions of Office. For example, if you’ve installed 64-bit Office earlier, removed it and installed 32-bit Office on a 64-bit copy of Windows, there’s a good chance you’ll run into this error.

Another thing that can cause this issue is when the Temporary Internet Files folder for Internet Explorer is in a location where you don’t have permissions to create temporary files. 

Also read: 13 effective ways to speed up Windows 10 


4 ways to fix Word could not create the work file

Here are a four fixes you can try out to resolve this error.

Turn off the Preview Pane

Step 1: Press Windows key + R to open the Run prompt. Type regedit and hit enter.

How to fix 'Word could not create the work file' error?

Step 2: Press Ctrl + F to bring up the Find dialogue box. Search for and delete the following registry entries. 

  • Word Preview: HKCR\CLSID{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}
  • PowerPoint Preview: HKCR\CLSID{65235197-874B-4A07-BDC5-E65EA825B718}
  • Excel Preview: HKCR\CLSID{00020827-0000-0000-C000-000000000046}
How to fix 'Word could not create the work file' error?

Create a new folder for Temporary Internet Files

Step 1: Open Windows Explorer and head over to the following directory.

C:\Users\[username]\AppData\Local\Microsoft\Windows
How to fix 'Word could not create the work file' error?

Step 2: Create a folder named INetCacheContent.Word.

How to fix 'Word could not create the work file' error?

Also read: What is Windows modules installer worker? How to fix its high CPU usage?


Manually create temporary folders for Office

Step 1: Press Windows Key + X and click on Command Prompt.

How to fix 'Word could not create the work file' error?

Step 2: Type the following commands one at a time, pressing enter after each command. 

cd /d %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache
md Content.Word
md Content.Outlook
How to fix 'Word could not create the work file' error?

Check INetCache permissions

Step 1: Press Windows Key + X and click on Command Prompt.

How to fix 'Word could not create the work file' error?

Step 2: Type the following command to ensure that the INetCache folder has the appropriate permissions.

icals %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache
How to fix 'Word could not create the work file' error?

The permissions should match the default permissions for the folder. 

NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
[Computer-name]\[username]:(I)(OI)(CI)(F)

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